Inside Sales Manager

Southern HVAC Corporation d/b/a Southern Home Services is a leading provider of essential maintenance, repair, replacement, and new installation for residential and light commercial heating, ventilation, and air conditioning (HVAC), Plumbing, and Electrical services. The company is a rapidly growing platform, adding on average 6-10 new home services markets and brands per year, employing 1,000+ employees and serving over 650,000 homeowners in eleven states across the Southeast, Mid-Atlantic, and Midwest United States.

About the role

The Inside Sales Manager will be a strategic thinker with fantastic organizational and people management skills, responsible for building and leading a dedicated Inside Sales team. This role requires excellent coaching and leadership abilities, with a focus on multitasking and adapting in a fast-paced environment. The Inside Sales Manager will work closely with senior leadership to develop and achieve sales goals, refine sales processes, and foster a high-performing team culture. During the initial roll-out phase, this role will collaborate with the Chief Strategy Officer to develop calling lists, sales scripts, training materials, and staffing requirements.

Location: Southern HVAC Corporation Headquarters in Maitland, FL. Reports to the Director of Customer Engagement Center.

Responsibilities

• Build and manage appropriate calling lists using Service Titan output.
• Draft calling scripts for technician repair follow-ups and equipment sales follow-ups on a regular cadence.
• Assist in the evaluation and hiring of key members of the Inside Sales team.
• Establish daily, weekly, and monthly sales and outbound calling goals.
• Evaluate and track performance, developing KPIs to measure inside sales agents' success.
• Create a fun, engaging, and rewarding workplace culture.
• Collaborate with senior leadership to develop overall sales goals and build detailed plans to achieve them.
• Assess individual employees’ skills by reviewing phone calls or observing outbound efforts.
• Align Inside Sales strategy with organizational goals.
• Select and manage resources, including internal employees and third-party software, to develop and deliver the Inside Sales process.
• Refine the Inside Sales approach to ensure best practices are implemented.

Requirements

• Four years of experience in a distributed service industry; residential trade contractors strongly preferred.
• Minimum of one year of B2C sales experience.
• Proven track record of building and developing processes or tools to improve work product or increase efficiency.
• Critical thinker with innovative problem-solving skills.
• Ability to develop relationships, engage with, and influence others.
• High integrity, operating with truth and transparency.
• Forward-thinking mindset with the ability to respectfully challenge the status quo.
• Excellent verbal, analytical, and organizational skills.
• Ability to excel in a fast-paced, community-oriented environment.
• Strong multitasking skills and a high sense of urgency.

Benefits

• Annual bonus plan or commission tied to performance.
• Paid training.
• Discount gym membership.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Employee discounts.
• 401K Plan with match and no vesting.
• Flexible spending account.
• Health savings account.
• Life insurance.
• Paid time off.
• Company-paid short-term disability.
• Referral program.