Inside Sales Manager

Position Summary

The Inside Sales Manager is a front-line sales leader responsible for hiring, developing, coaching, and driving a team of 10 to 20 Outreach Coordinators (OCs) in a fast-paced, high-volume inside sales environment. This leader sets the daily performance standard, coaches OCs on outreach strategy and AI-enabled sales tools, monitors pipeline health, and partners with the Senior Sales Leader to align team activity with growth targets. The right candidate brings proven experience managing a call center, high-volume inside sales teams, a passion for coaching, and the ability to build a results-driven team culture rooted in accountability, energy, and continuous improvement. This position reports directly to the Senior Sales Leader.

Key Responsibilities

Team Leadership & Performance Management

• Directly manage a team of 10–20 Outreach Coordinators (OCs) engaged in high-volume outbound outreach to schools and school districts across Smile America Partners' 20-state service territory.
• Set, communicate, coach, and reinforce daily, weekly, and monthly performance expectations for call activity, email outreach, pipeline generation, and school scheduling.
• Monitor individual and team performance metrics in real time using CRM dashboards and activity reporting tools; identify trends and act quickly to close performance gaps.
• Lead structured daily team huddles, weekly 1-on-1 coaching sessions, and monthly performance reviews for each OC on the team.
• Partner with HR and the Senior Sales Leader on hiring, onboarding, performance improvement plans, and talent development decisions.

Coaching & Development

• Provide real-time call coaching, live monitoring, and post-call debriefs to develop OC outreach skills, objection handling, and school administrator engagement effectiveness.
• Champion the adoption and effective use of AI-enabled sales tools across the team — including AI-assisted call preparation, message personalization, and outreach sequencing platforms.
• Develop and deliver onboarding training programs for new OC hires; create a repeatable playbook for ramp-up to full productivity within 30–60 days.
• Identify top performers and build individualized development plans to grow OC capabilities and prepare high-potential team members for advancement.

Pipeline & Operations

• Maintain deep visibility into team pipeline health by ensuring accurate, timely CRM data entry and opportunity tracking across all OC accounts.
• Collaborate with the Senior Sales Leader and marketing team to align outreach messaging, campaign sequencing, and territory prioritization with company growth strategy.
• Provide regular team activity based performance reports, pipeline forecasts, and win/loss summaries to the Senior Sales Leader.
• Continuously evaluate and optimize outreach workflows, call scripts, email templates, and scheduling cadences to improve team conversion rates.
• Serve as the escalation point for complex school or district conversations requiring senior-level outreach support.

Required Qualifications

• 3–5 years of experience managing a high-call-volume, fast-paced inside sales or call center team; demonstrated ability to lead teams of 10 or more.
• Proven track record of building and sustaining a performance-driven team culture with measurable improvements in activity metrics, pipeline generation, and quota attainment.
• Direct coaching experience using AI-enabled sales and call coaching tools (e.g. ChatGPT, Claude, or AI equivalent platforms).
• Strong CRM proficiency — daily use for pipeline management, performance tracking, and reporting (ACT, Salesforce, Dynamic, or equivalent).
• Exceptional communication, motivation, and interpersonal skills; able to inspire a diverse team and deliver constructive feedback with impact.
• Highly organized with the ability to manage multiple performance priorities and reporting responsibilities simultaneously.

Preferred Qualifications

• Experience in healthcare, life sciences, or public education sales environments — particularly organizations serving schools, health systems, or government-funded programs.
• Familiarity with school district structures, K–12 education decision-making processes, or Medicaid/CHIP-funded school health programs.
• Bachelor's degree in business, Sales Management, Healthcare Administration, Education, or a related field; equivalent professional experience accepted in lieu of degree.
• Experience scaling a new or growing inside sales team from launch through full productivity in a high-growth company environment.

Work Environment & Schedule

• Full-time, on-site leadership position at Smile America Partners' corporate office in Farmington Hills, Michigan.
• Performance-driven, fast-paced, team-oriented sales floor environment; this role sets the energy and standard for the entire OC team.
• Standard business hours aligned with school district operating schedules across all time zones; occasional flexibility required during high-activity enrollment periods.
• Real-time coaching and floor management responsibilities require consistent daily presence and engagement with the OC team.
• Access to company-provided technology including CRM platform, AI sales coaching tools, email automation, and performance dashboards.

Compensation & Benefits

Smile America Partners offers a competitive total compensation package for this management role, structured to reward both individual leadership excellence and team-level results. Base salary reflects the Farmington Hills, Michigan market for experienced inside sales managers with 3–5 years of call center leadership experience.

Benefits include:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development budget including AI coaching tool subscriptions and sales leadership training