Inside Sales Manager

We are seeking an experienced and results-driven leader to manage our Lewisville, TX Service Center. This role is ideal for a proven leader with a strong background in the electronic distribution industry who is passionate about developing talent, driving sales growth, improving operational performance, and delivering exceptional customer service.

Responsibilities

• Leadership & Team Development
  • Recruit, train, coach, and develop Service Center personnel.
  • Ensure appropriate staffing levels and employee development plans are in place.
  • Make or approve employment decisions including hiring, performance evaluations, promotions, compensation recommendations, transfers, and terminations.
  • Foster a positive, collaborative, and accountable team culture.
  • Lead team-building initiatives and maintain high employee engagement and morale.
  • Promote and enforce company policies, procedures, and best practices.
• Sales & Service Center Management
  • Drive sales growth, profitability, and customer satisfaction within the assigned territory.
  • Monitor sales performance and key service metrics, taking corrective action when necessary.
  • Train employees in efficient order management processes and the impact of transactions on profitability.
  • Review and approve sales-related documentation and transactions.
  • Partner closely with Regional Sales Managers to maintain the proper balance between customer service and sales objectives.
• Operational Excellence
  • Develop and manage annual budgets while maintaining established cost controls.
  • Coordinate Service Center activities with other departments to ensure seamless operations.
  • Ensure customer orders are processed accurately, profitably, and on time.
  • Monitor quality and service-level performance, initiating improvements when needed.
  • Manage Service Center assets, including inventory and receivables.
• Customer & Vendor Relationship Management
  • Resolve complex customer issues and escalate concerns when appropriate.
  • Build strong relationships with manufacturers, suppliers, and sales representatives.
  • Ensure employees understand vendor programs, policies, and market strategies.
  • Encourage effective communication across departments and leadership teams.
• Financial & Credit Oversight
  • Make routine credit decisions in partnership with the Credit Department.
  • Analyze operational and financial data to identify trends and opportunities.
  • Maintain accountability for Service Center profitability and performance.

Requirements

• Bachelor’s degree in business, management, accounting, or a related field; equivalent combination of education and relevant experience may be considered.
• 10-15 years of professional experience within the electronic and electrical distribution industry.
• At least 1 year of leadership or supervisory experience managing teams and business operations.
• Proven success managing customer relationships, sales operations, and employee development.
• Experience with electronic components distribution.
• Knowledge of ERP systems and distribution operations.
• Familiarity with CRM and business reporting tools.

Skills

Strong Understanding Of:

• Distribution industry operations and best practices.
• Organizational leadership, budgeting, and business management.
• Financial analysis, reporting, and personnel management.
• Customer service excellence and sales process optimization.

Demonstrated Ability To:

• Lead, coach, and motivate high-performing teams.
• Analyze business metrics and make sound operational decisions.
• Manage competing priorities in a fast-paced environment.
• Communicate effectively with employees, customers, vendors, and executives.
• Resolve conflict professionally and build strong working relationships.
• Utilize Microsoft Office and other business systems to drive productivity.

Benefits

• Medical, dental, and vision insurance.
• 401(k)/Roth plan with company matching.
• Healthcare Savings Accounts.
• Educational Assistance (Tuition Reimbursement).
• Continuous training opportunities.
• Paid Time Off for work-life balance.
• Philanthropic opportunities and volunteer hours.

Pay

• Annual Base Salary Range: $75,958 - $118,690
• Annual Total Compensation Range (Base + Incentive): $116,900 – $182,600

The typical compensation structure includes a base salary and a monthly incentive opportunity for a total target income. Actual compensation may vary based on factors such as geographic location, experience, education, and skill level.

To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee.