Inside Sales Manager

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, including Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision.

About the role

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. You will collaborate closely with convivial, culturally diverse teammates, grow professionally in a dynamic and exciting workplace, and design impactful solutions in real time with top companies.

Responsibilities

• Build and manage your own client base and work to establish long-term, sustainable, trusting, and successful business relationships.
• Detect cross- and upsell opportunities, take ownership of renewal processes, and provide tailored solutions for customers.
• Address individual customer requirements to intensify business relationships.
• Convince opportunities and existing customers with an open, communicative personality.
• Take on projects of various sizes and handle them independently.
• Resolve customer complaints collaboratively.
• Work closely with colleagues from other technical departments and sales.

Requirements

• Successfully completed a bachelor’s degree in Business, Marketing, or related fields.
• Relevant work experience within a customer-facing role, ideally with a technical background.
• First experience with a solution-oriented sales approach.
• Experience working with Enterprise organizations and developing VP-and-higher relationships.
• Industry experience with Finance, Insurance, and Healthcare verticals is a plus.
• Initial professional experience in the IT/software environment or process optimization is ideal.
• Strong business acumen and a customer-oriented mindset.
• Ability to adapt to complex customer requirements while balancing customer wishes and profitability.
• Strong communication skills for interacting with customers and internal teams.
• Diligence in resolving customer issues until fully resolved.

Benefits

• Health insurance portfolio, including dental, vision, life, and disability insurance options, as well as a health savings account.
• High-standard 401(k) plan (with one of the leading providers).
• Competitive vacation package and paid sick days.
• Flexible/mobile working options.
• Childcare contribution and birth bonus.
• Employee referral bonus.
• Paid parental leave options.
• Public commute tax program.
• Team events.
• Free snacks and drinks in the office.
• Gym in the office building.

Pay

This position offers a salary between $70,000 and $90,000 annually. The final salary depends on experience and qualifications.