Inside Sales Manager

About the Role

Move Concierge is seeking a results-driven Inside Sales Manager to lead, coach, and develop a high-performing team of inside sales professionals. This player-coach role involves driving revenue, achieving sales and conversion goals, and fostering a culture of accountability and continuous improvement. The team connects customers with essential home services like electricity, internet, TV, home warranty, and smart home security solutions.

Responsibilities

• Lead & Develop the Team:
  • Lead, coach, and develop a team of 10–25 inside sales representatives.
  • Create a high-energy, accountable, and positive sales culture aligned with Move Concierge's core values.
  • Conduct daily team huddles and regular one-on-ones focused on performance, coaching, and development.
  • Identify, interview, and select high-performing sales talent.
  • Maintain accurate documentation related to coaching, performance reviews, and corrective action.
• Drive Sales Performance:
  • Achieve or exceed monthly revenue, sales, conversion, and productivity goals.
  • Monitor team KPIs, conversion rates, and performance metrics to identify trends and opportunities.
  • Manage team performance, holding representatives accountable to expectations.
  • Maintain personal sales production to demonstrate expected behaviors and techniques.
  • Coach sales fundamentals and lead quarterly team initiatives.
• Execute Sales Strategy & Processes:
  • Ensure adherence to sales and operational processes.
  • Reinforce sales scripts, workflows, and best practices.
  • Support the launch of new lead sources, products, and campaigns.
  • Identify opportunities to improve lead conversion, sales efficiency, and customer experience.
  • Drive adoption of sales technology and tools.
• Own the Numbers:
  • Analyze sales performance, lead conversion, and campaign data.
  • Maintain visibility into team performance, pipeline, and forecasting.
  • Communicate performance trends and opportunities to leadership.
• Partner Across the Business:
  • Collaborate with Marketing, Business Development, Operations, and Product teams.
  • Manage customer and partner escalations.
  • Provide feedback on lead quality, sales processes, and improvement opportunities.
  • Ensure compliance with partner requirements and regulatory standards.
• Team Administration:
  • Manage attendance, timekeeping, and scheduling.
  • Ensure team members are trained and equipped for their roles.
  • Take on additional responsibilities and special projects as needed.

Qualifications

• Bachelor’s Degree in Business Administration, Finance, Economics, Sales, or related field (experience may substitute for degree).
• 3+ years of sales leadership experience, preferably in inside sales or contact center environments.
• 3+ years of high-volume sales experience with a proven track record of meeting or exceeding goals.
• Strong coaching skills and ability to motivate and hold team members accountable.
• Results-driven with analytical skills to use data for performance improvement.
• Excellent communication and interpersonal skills.
• Proficiency with CRM platforms (Salesforce preferred) and business software (Microsoft Office/Google Workspace).
• Strong work ethic, reliability, and follow-through.

What Sets You Apart

• Experience selling consumer services (e.g., home security, telecommunications, utilities, insurance).
• Experience in partner-driven or multi-product sales environments.
• Experience launching new sales campaigns, products, or lead sources.
• Strong command of sales fundamentals (discovery, objection handling, closing).
• Proven ability to build trust, drive accountability, and lead by example.

Who We Are

Move Concierge simplifies connecting utilities and home services like TV, internet, and home security. Founded in Dallas in 2009, we serve movers nationwide with a white-glove service, pairing clients with personal concierges. Trusted by over 2 million clients and agents, we’ve been named to the Inc. 5000 list six times and recognized as a top workplace by the Dallas Morning News and Dallas Business Journal.