Inside Sales Manager

Primary Responsibilities

• Lead, coach, train, and support the Inside Sales team while fostering a high-performance, customer-focused culture.
• Oversee daily sales activities, including quotes, orders, returns, inventory coordination, and customer issue resolution to ensure efficient operations.
• Assist with complex customer requests, support key accounts, and help ensure a positive customer experience through responsive service and problem-solving.
• Maintain a strong understanding of industry trends, products, pricing, and customer needs to support the team and identify revenue opportunities.

Requirements

• Education and Experience: Bachelor's degree preferred or equivalent combination of education, leadership experience, and industry knowledge.
• Prior experience in industrial distribution, process control, automation, or a related industry strongly preferred.
• Leadership Skills: Proven ability to lead, coach, and develop employees while fostering a collaborative, customer-focused team environment.
• Business & Technical Aptitude: Ability to understand technical products, industry applications, and customer requirements.
• Experience with sales operations, inventory, purchasing, and business systems preferred.
• Communication & Collaboration: Strong verbal and written communication skills with the ability to work effectively across departments, including Branch Management, Division Managers, Accounting, Technical Services, and Sales teams.
• Problem-Solving & Decision-Making: Demonstrated ability to analyze situations, prioritize competing demands, resolve customer issues, and make sound business decisions in a fast-paced environment.
• Customer Focus: Commitment to delivering exceptional customer service and building long-term customer relationships.
• Organization & Initiative: Strong organizational skills with the ability to manage multiple priorities, monitor team performance, and work independently with minimal supervision.
• Technology Skills: Proficiency with Microsoft Office applications and the ability to quickly learn and effectively utilize business software systems.

Compensation

55000-80000 Yearly Salary PIfcb70c417d55-25448-40731047