Inside Sales Manager
Job Summary
The Inside Sales Manager leads and develops a team of Inside Sales Account Managers (ISAMs) to drive revenue growth through outbound phone and digital sales channels. This role is responsible for team performance, pipeline management, KPI oversight, forecasting accuracy, and cross-functional collaboration to optimize customer acquisition and retention. Reporting to the Director of Sales and Support, this leader ensures execution of sales strategy while building a high-performance, results-driven culture.
Key Responsibilities
Team Leadership and Development (60%): Lead, manage, and mentor 9 ISAM team members, improving individual performance, strengthening capabilities, and ensuring consistent achievement of team sales targets. Directly oversee day-to-day sales and strategic activities of designated ISAMs, driving execution against revenue goals and ensuring alignment with organizational priorities.
Sales Performance (40%): Track key performance indicators (KPIs), analyze sales metrics, and provide ongoing coaching and feedback, resulting in improved pipeline quality, stronger conversion rates, and increased ISAM performance. Oversee lead qualification, follow-up, and opportunity management to maintain healthy sales funnel and deliver accurate sales forecasts that support strategic decision-making. Collaborate with marketing, sales leadership, and commercial operations to streamline processes, enhance customer experience, and contribute to measurable sales growth. Optimize sales processes and CRM utilization to increase data accuracy, improve workflow efficiency, and strengthen visibility into performance trends. Analyze and control expenditures to ensure adherence to budgetary requirements while maximizing return on sales activities and resource allocation.
Skills & Qualifications
Bachelor’s degree or equivalent years of directly related experience
6-10 years of Inside Sales or related experience. Previous skincare experience preferred.
2+ years of experience leading/managing a team
Proven track record managing teams of five or more
Demonstrated experience coaching, training, leading, and developing teams
Skilled in goal-setting, planning, communication, relationship building, and problem-solving
Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast-paced, demanding environment
Knowledge of clinical, surgical techniques and aesthetic procedures and medical terminology
Self-reliant, highly organized with the ability to make solid business decisions
Outstanding verbal and written communication skills
Ability to multi-task, prioritize, and manage time effectively
Actively participate and attend scheduled sales meetings and conference calls
Ability to work longer hours as needed during end of month, quarter and year to deliver on quota
Proficient in Word, PowerPoint and Excel and CRM platforms