Inside Sales Manager

Responsibilities

• Recruit, hire, onboard, and train inside sales representatives.
• Conduct regular one-on-one coaching sessions and performance reviews.
• Create and implement professional development plans.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage the team’s pipeline development and forecasting.
• Oversee account assignments and responsibilities to ensure work is distributed evenly across the team.
• Manage out-of-office coverage to maintain client support and response times.
• Ensure consistent sales methodologies and processes are followed.
• Review and analyze win/loss data to identify opportunities for improvement.
• Develop and execute strategies to exceed quarterly and annual revenue targets.
• Maintain relationships with key accounts and assist with complex or high-value opportunities.
• Ensure customer satisfaction and retention metrics are met.
• Address escalated customer issues or concerns.
• Cook up with other departments to support timely and efficient order processing.
• Manage CRM administration and data integrity.
• Maintain organization of the Cadence Distribution Inbox.
• Oversee pricing and equipment requests from Design Group.
• Maintain strong expertise in sanitary process components and industry standards.
• Manage the inside sales team’s training schedule to develop product knowledge in key subject areas relevant to Cadence’s client base and leading manufacturers.
• Stay current on industry trends, customer needs, and the competitive landscape.
• Develop and maintain strategic relationships with key manufacturers and suppliers.
• Serve as the primary liaison between the sales team and vendor partners.
• Share market intelligence, customer feedback, and demand forecasts with manufacturers.
• Negotiate pricing, terms, volume discounts, and promotional support.
• Monitor vendor performance against SLAs and service agreements.
• Identify and evaluate new suppliers and manufacturers to expand product offerings.
• Address supply chain issues and escalate inventory or availability concerns.
• Participate in vendor quarterly business reviews and strategic planning sessions.
• Collect and share new product information with the sales team.
• Support co-marketing initiatives and joint customer presentations with manufacturers.

Requirements

• Bachelor’s degree required.
• Minimum of 3–5+ years of inside sales experience.
• Minimum of 2–3+ years of experience leading or supervising a sales team.
• Relevant sanitary process industry knowledge is a plus.
• Proven track record of meeting or exceeding sales targets.
• Demonstrated ability to build, motivate, and develop high-performing teams.

Qualifications

• Exceptional candidate who thrives in fast-paced work environments supporting clients by supplying various sanitary process equipment such as pumps, valves, heat exchangers, hoses, and associated repair parts.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Proficiency in CRM software and sales tools.
• Knowledge of sanitary process components and industry standards.
• Excellent problem-solving and customer service skills.

Benefits

• Competitive compensation package.
• Health insurance benefits.
• Flexible work schedule.
• Professional development opportunities.
• Work-life balance.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Full-time position.