Inside Sales Manager

Broadata Communications, Inc. (BCI) is a privately held California-based corporation specializing in the development of market-driven products for the transmission of digital multimedia (video, audio, and data) over fiber. Our clients include world leaders in entertainment, broadcast, medical, professional audio/video, house of worship, education, government, military, and transportation sectors. We are ISO 13485 and ISO 9001 certified, with a strong commitment to quality, innovation, and continuous improvement.

About the role

We are seeking a motivated and talented Inside Sales Manager to join our growing team. This role is essential in enabling Broadata's sales team to drive exponential growth and efficiency. You will support the VP of Sales and Director of Customer Operations, manage key accounts, and collaborate with cross-functional teams to ensure customer ship dates are met, manage quoting, lead the weekly demand meeting, and oversee backorder resolution. This is a hands-on, on-site position based in Torrance, CA, offering a fast-paced, high-impact work environment with opportunities for professional growth.

Responsibilities

• Support the VP of Sales and Director of Customer Operations with reporting, planning, and execution of sales and order fulfillment priorities
• Work with inter-company departments (Production, Shipping, Engineering, etc.) to ensure customer ship dates and expectations are met
• Support key accounts and develop customer relationships that enhance growth and communication
• Lead and/or participate in the weekly demand meeting, tracking open orders and backorder status
• Manage quoting, order entry and confirmation, pricing and revision verification, and delivery timelines, ensuring alignment with client requirements
• Coordinate with production, logistics, quality, and sales teams to support customer requirements and project timelines
• Monitor order status and customer requests, communicating updates to appropriate stakeholders
• Exercise independent judgment in prioritizing workload, coordinating customer requirements, resolving routine customer concerns, and supporting operational objectives
• Provide appropriate product information to meet customer needs, support upselling, and achieve sales targets
• Assist the sales team with administrative tasks, proposal preparation, and client communications to drive business growth
• Organize sales meetings, presentations, and client events
• Prepare sales reports, tracking performance metrics and providing insights to support decision-making
• Perform other duties as assigned by management

Requirements

• A bachelor’s or associate degree is highly desired but not required with sufficient prior technical sales experience
• 5 - 7 years of proven excellence in sales development, inside sales, and sales
• Knowledge of principles and processes for providing customer service, including customer needs assessment and evaluation of customer satisfaction
• Proven “take charge performer” with both initiative and a strong bias for action
• CRM experience is desired
• Proficient in Microsoft Excel (including VLOOKUP, PivotTables)

Skills

• Self-starter, able to work alone or within a team environment; collaborates with stakeholders
• Excellent written and verbal communication skills
• Positive can-do attitude and tireless work ethic; driven and self-sufficient
• Willingness and demonstrated ability to self-learn and adapt to new methods and ideas
• Detail-oriented mindset for all tasks
• Strong organizational skills, attention to detail, and problem-solving ability
• Ability to handle multiple projects and tasks simultaneously while adhering to strict deadlines
• Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced, high-growth environment
• Strong team player who can build relationships at all levels of the organization
• Ability to work with very little supervision, prioritize tasks, meet aggressive deadlines, and work extended hours as needed

Physical Requirements

• Occasionally move throughout the facilities, including climbing stairs
• Occasional bending and reaching in an office environment, including opening and closing file cabinet drawers with light grasping
• Type on a standard keyboard (laptop or desktop)
• Use standard computer display screens
• Use standard push-button phones and speak clearly to be understood by others
• Sit or stand in a standard upright position for a minimum of one hour, up to 12 hours a day
• Lift and carry weight unassisted not exceeding 50 lbs

Benefits

• Medical, vision, and dental insurance
• 401(k) with company match (100% of the first 4% in eligible compensation)
• Flexible Spending Account
• 2 weeks paid vacation
• 1 week sick pay
• 10 company holidays
• Group life insurance

Pay

$80,000 - $100,000 hourly (based on experience and qualifications)

Schedule

Full-time, on-site position in Torrance, CA