Inside Sales Manager

Amphenol CDI is a global leader in high-performance interconnect solutions, serving Military & Defense, Aerospace, Commercial, Space, Industrial, and Test & Measurement sectors. With our principal manufacturing site in Cerritos, California, and global engineering resources, we engineer connections that power tomorrow’s technology.

About the role

The Inside Sales Manager leads, develops, and drives the performance of the Inside Sales organization, ensuring exceptional customer service, accurate quote-to-order execution, reliable forecasting, and cross-functional partnership to support revenue growth. This role establishes processes, expectations, and accountability for a high-performing team and serves as the primary liaison between Sales, Operations, Supply Chain, Pricing, Engineering, Finance, and Customer Service.

Responsibilities

• Lead, coach, and develop the Inside Sales team to achieve department objectives through performance management, training, mentoring, and accountability.
• Foster a customer-focused culture emphasizing responsiveness, professionalism, collaboration, and continuous improvement.
• Oversee the quote-to-order process, ensuring timely, accurate quotations, order processing, and exceptional customer support.
• Establish, monitor, and report on key performance indicators (KPIs), including quote turnaround time, order accuracy, customer responsiveness, forecast accuracy, and quote conversion rates.
• Manage forecasting, pipeline visibility, and sales performance analysis to support business planning and revenue objectives.
• Partner with Outside Sales, Operations, Engineering, Supply Chain, Quality, Finance, and other departments to ensure successful execution of customer requirements and business goals.
• Drive process improvement initiatives that enhance operational efficiency, customer satisfaction, and team productivity using ERP, CRM, and other business systems.
• Resolve complex customer issues and escalations, ensuring timely communication and effective problem resolution.
• Support strategic sales initiatives by reviewing pricing opportunities, developing account strategies, and participating in customer meetings and business reviews.
• Develop and maintain standard operating procedures, best practices, and training programs to support scalable growth and operational excellence.
• Recruit, onboard, and retain high-performing team members while promoting employee engagement and professional development.
• Perform other duties as assigned in support of departmental and organizational objectives.

Requirements

• Bachelor’s degree preferred.
• Five or more years of inside sales, customer service, sales operations, or manufacturing experience.
• Minimum three years leading customer-facing teams.
• Experience within manufacturing, RF interconnect, aerospace, defense, or related industries preferred.
• Working knowledge of SAP, CRM systems, and Microsoft Office.
• Excellent verbal and written communication skills in English; conversational in any other language is a plus.

Skills

• High sense of urgency and accountability.
• Proven leadership and coaching ability.
• Strong organizational and project management skills.
• Excellent communication and conflict resolution skills.
• Ability to prioritize competing business demands.
• Strong business and financial acumen.
• Customer-first mindset.
• Experience building processes and driving continuous improvement.
• Strong analytical and forecasting skills.
• Ability to influence across departments.
• Comfortable leading through change.

Physical Demands

• Prolonged sitting while operating a computer.
• Frequent use of hands for typing, handling objects, and verbal communication.
• Occasional standing, walking, reaching, and lifting objects up to 20 pounds.
• Requires lifting, carrying, pushing, pulling, reaching overhead, reaching at or below shoulder level, and keyboarding.
• Reasonable accommodation will be provided for individuals with disabilities to perform essential functions.

Environmental & Safety Requirements

• Adherence to Amphenol CDI’s Environmental Management System, minimizing environmental impact and complying with all applicable regulations.
• Personal Protective Equipment (PPE) required in specific areas:
  • ASTM F–2412–2005, ANSI Z41–1999, or ANSI Z41–1991 rated safety toe shoes.
  • Clear ANSI Z87.1 safety-rated glasses.
  • Hearing protection.
  • Compliance with Job Safety Analysis (JSA) in designated areas.

Export Compliance

This position includes access or potential access to ITAR and EAR technical data. Candidates must qualify as US Persons, defined as US Citizens or Permanent Residents (Green Card Holders).

Travel

Approximately 5-10% travel is expected.

Pay

Salary range: $120,000 – $150,000 annually. The final offer considers position responsibilities, scope of work, candidate experience, education/training, essential skills, internal pay equity, and market factors.