Inside Sales Furniture Specialist, Quill

About the role

Join a team that powers everyday impact. At Quill, a proud member of the Staples family of brands, we help businesses thrive by delivering essential products, smart solutions, and award-winning customer support. From paper and print to tech and custom services, we provide what teams need to get work done—seamlessly and affordably. When you join Quill, you’re not just supporting customers—you’re part of a company where every workday is an opportunity to make a difference.

Total Rewards

• Compensation & Incentives: Competitive pay + bonuses
• Paid Time Off: Vacation & Sickness including 8 Paid Holidays
• Wellness Programs: Physical and mental wellness programs
• Work-Life Balance: Healthy work-life balance
• Discounts: Enjoy online and retail discounts
• 401(k) Matching: Company match 401(k) plan

What you’ll be doing:

• Drive a high conversion rate of opportunities within approved margin guidelines.
• Maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline SOPs.
• Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat.
• Develop and maintain strong knowledge of Quill’s specialized product offerings, pricing, and solutions.
• Collaborate with cross-functional partners such as sales teams, merchants, and vendors.
• Educate customers on relevant Quill.com features and benefits based on category needs.
• Meet phone time and dial expectations to stay consistently engaged with customers.
• Secure one-time and recurring projects for high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M accounts).
• Support high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M accounts).
• Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline SOPs.

What you bring to the table:

• A highly driven, competitive, results-oriented mindset with strong communication and persuasion skills.
• Ability to excel in an environment that requires adaptability and comfort with change.
• Strong presentation skills.
• Self-starter with a results-focused approach.
• Excellent time management and organizational capabilities.
• Curiosity and willingness to ask questions, viewing challenges as opportunities.
• Persistence and resilience—the ability to handle rejection and keep going.
• Customer-first mindset.
• Desire to positively influence team culture and support colleagues.
• Ability to think dynamically and remain calm under pressure.
• Commitment to continuous improvement and sharing best practices.

Basic Qualifications

• At least 12 months of relevant experience in sales or customer service.
• Demonstrated ability to communicate, present, and influence effectively.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to thrive in a results-driven environment.
• Strong prioritization, critical thinking, and problem-solving skills.
• Strong time management and organizational abilities.
• High School Diploma or GED.

Preferred Qualifications

• Thorough knowledge of category-specific products and services (Technology, Furniture, Print/Promotional, Large Volume Quotes).

What’s needed – Basic Qualifications

• At least 12 months of relevant experience in sales or customer service.
• Demonstrated ability to communicate, present, and influence effectively.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to thrive in a results-driven environment.
• Strong prioritization, critical thinking, and problem-solving skills.
• Strong time management and organizational abilities.
• High School Diploma or GED.

Our Culture

We’re totally obsessed with our customers. Whether it’s tracking down that new favorite pen, offering instant savings, or making someone’s day with unexpected rewards, we take pride in being the team that helps businesses win. We believe in anticipating needs, delivering expert service with a personal touch, and making every interaction feel real — because it is. Cross-team collaboration is our office standard, because delivering for our customers starts with delivering for each other. If you're ready to roll up your sleeves, meet challenges head-on, and serve the next generation of business owners, there's only one thing missing at Quill: That’s you.

Career Path

• Starting roles: Inside Sales Business Development Specialist, Category Specialist (Furniture, Technology or Print), Site Development / Reactivation Specialist, Inside Sales Account Manager
• Mid-level roles: Key Account Manager, Field Sales
• Manager roles: Inside Sales Team Manager, Sr. Team Manager, Field Sales Manager
• Strategic Account Project Manager: Staples Promotional Products Remote Sales & Sales Support, Business Development Manager (SLED, Northeast /MidAtlantic) Remote, Baltimore, Maryland Sales & Sales Support, Business Development Manager - Commercial Remote, Sacramento, California Sales & Sales Support, Business Development Manager (SLED, West US) Remote, San Diego, California Sales & Sales Support