Representative, Inside Sales

Responsibilities

• Maintain inventory and discuss upcoming requirements with contracts or hold/release programs with current or new accounts.
• Promptly turn around quotes.
• Communicate developments and events affecting the business to the sales team.
• Seek new business from existing and potential customers.
• Develop and maintain good relationships with customer contacts.
• Write up orders promptly, ensuring accuracy of relevant details.
• Monitor order status and intervene as needed for on-time delivery.
• Contact customers regarding delayed or incomplete orders and collaborate to mitigate consequences.
• Advocate for customers in interactions with departments like Credit, Production, Operations, Shipping, and Purchasing.
• Identify and pursue new market growth opportunities through cold calling, online research, and internal resources.
• Support and assist with customer satisfaction surveys.
• Achieve and maintain appropriate gross margin performance in accounts.
• Consider cost factors when developing quotes and ensure quoted prices cover expected gross margins.
• Analyze account profit performance regularly and find ways to improve (e.g., material utilization, processing setups, freight).
• Take personal responsibility for inventory and account performance.
• Place Special Purchase Requisitions as necessary to meet customer needs.
• Review and manage total in-stock and on-order positions to prevent excess and aged inventory issues.
• Perform other related duties as assigned.

Qualifications

• University or college degree in Business or 1 to 3 years of related inside sales experience.
• Experience in metals is advantageous.
• Effective time management, prioritization, and teamwork skills.
• Strong written and oral communication abilities.
• Familiarity with computers and software such as Excel, Word, AS400, Microsoft Outlook, phones, and company documentation.
• Previous customer interaction and experience.
• Drive, determination, and ability to work independently and as part of a team.