Inside Sales Engineer
About the role
Innovative Air is a rapidly growing manufacturer's rep firm based in Washington that represents commercial & industrial HVAC products. The Application Engineer serves in a comprehensive technical support role under the direction of Account Executives, working directly with the sales team pre-sale on designs, proposal generation, and job costing. Post-sale, the Application Engineer acts as the Project Manager’s resident technical expert, supporting projects throughout their lifecycle to prevent knowledge loss during transitions.
Essential Duties and Responsibilities
- Meet or exceed individual objectives as set by the Sales Team Leader
- Be an active participant in the Entrepreneurial Operating System (EOS)
- Work with Team Leader to create quarterly Rocks with Milestones
- Meet or exceed individual metrics as set by Account Executives
- Select and apply equipment-based engineering performance requirements
- Compile and communicate product updates and improvements
- Provide technical resources for troubleshooting and managing project issues
- Pricing procedures and schedules for all equipment
- Proposal development
- Conversion of Opportunity to Order
- Submittal generation and resubmittal as required
- Ordering equipment from manufacturers following established procedure
- Review order acknowledgments and confirm accuracy and compliance with the following:
- Order matches quote and/or approved submittal
- Order matches schedules and specs
- Proper quantity ordered
- Travel to job sites to assist onsite technicians with technical issue resolution
- Participate in quarterly 1-on-1 meetings with Account Executives to review performance and discuss any issues
Competencies
- Effective interpersonal and customer service skills
- Strong written, verbal, and presentational communication skills
- Ability to switch quickly between tasks based on priority and timeline
- Works well within a team dynamic to ensure timely execution of tasks
- High computer proficiency (comfort with Word, Excel, and using an internet browser)
- Experience with Salesforce Microsoft Dynamics, or other CRM systems
Critical Thinking Ability, Willingness to Learn
The successful candidate will demonstrate abilities and experience with critical thinking, a willingness to learn, and continuous improvement.
Education/Experience
- Technical or Engineering bachelor’s degree required
- Preferably in Mechanical, Electrical, or Industrial Engineering
- Experience in the field is a plus
- Education and experience in the construction and engineering industry, with specific experience in dealing with construction drawings, specifications, construction schedule, and processes is a plus
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Employment Practices
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Schedule
This position will be required to work in a field environment, and multiple customer sites on a daily basis.
Pay
Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.