Inside Sales Director

About the Role

The Inside Sales Director leads regional inside sales operations to drive revenue growth, margin performance, and customer satisfaction. This role ensures disciplined execution of sales processes, team effectiveness, and alignment with commercial and operational priorities.

Qualifications

• Education: BS/BA or equivalent years of experience (R); MBA or Masters (P)

• Experience: 10+ years of inside sales and/or sales leadership experience in a manufacturing environment (metals preferred)

• Proven ability to lead on-site and distributed teams, driving alignment, accountability, and consistent execution

• Demonstrated ownership of commercial performance, including pricing, margin management, backlog quality, and order conversion

• Strong analytical capability, leveraging data, systems, and KPIs to drive decision-making and proactively identify risks

• Ability to influence cross-functional partners (Operations, Scheduling, Quality, Finance) to achieve aligned business outcomes

• Experience differentiating performance, building succession plans, and addressing underperformance decisively

• Sound commercial judgment balancing customer needs, operational capabilities, and business risk

• Strong executive communication skills, translating operational issues into clear business impact and actionable recommendations

Areas of Knowledge

• Business, Marketing, Manufacturing (P), Sales, or related area (R)

• Standard Quality Specifications, QCI's, SOP’s (R)

• Systems (R)

• Products (R)

• Metallurgy (P)

Skills

• Computer Literacy (Windows Based Software) (R)

• Communication (R)

• Organizational (R)

• Prioritizing (R)

• Time Management (R)

• Creative Thinking (R)

• Problem Solving (R)

• Strong Math Skills (R)

• Attention to Detail (R)

• Customer Service (R)

• Telphone Selling (R)

• Negotiating (R)

• Professionalism (R)

• Ability to Multitask (in a fast paced, stressful environment) (all R)

Role Responsibilities

• Build, lead, and sustain a high-performing, collaborative team environment that promotes trust, accountability, and shared ownership of results

• Coach and develop employees by setting clear expectations, providing actionable feedback, and supporting continuous professional development

• Hold team members accountable for performance and commitment while fostering a culture of continuous improvement

• Address performance issues and resolve team conflicts in a timely, fair, and constructive manner to maintain engagement and business continuity

• Model and enforce standards of professionalism, ethical conduct, respectful communication, and emotional intelligence

• Lead the team through change, ensuring alignment with company strategy, priorities, and values

• Manage day-to-day activities of the Inside Sales function, ensuring timely quotes, order entry, and accurate documentation

• Ensure consistent adherence to SOPs, quality requirements, and internal processes

• Solve problems independently while keeping leadership informed of material issues or risks

• Coordinate with Field Reps and Key Account Managers to support national account strategies and service execution

• Represent the customer perspective internally to inform pricing, demand planning, capacity, service levels, and improvement initiatives

• Define, communicate, and manage customer expectations, balancing commercial objectives, operational capability, and business risk

• Ensure customer commitments are realistic, executed as promised, and consistently communicated

• Proactively identify and resolve cross-functional issues to maintain service levels and business continuity

• Identify and lead process improvements that enhance departmental efficiency, service levels, and effectiveness

• Support training initiatives that strengthen team capability and performance, support performance management

• Maintain visibility and engagement across Inside Sales locations, including travel to sites and customers