Inside Sales Customer Success Manager (Northwest)

About the role

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Its mission is to enable customers to make the world healthier, cleaner and safer. Unity Lab Services, launched in 2011, is one of Thermo Fisher’s five premier brands, providing integrated lab service, support and supply management. The Instrument and Enterprise Services Division (IES) includes over 3,600 global service professionals. This Customer Success Manager role covers the Northwest territory as an Inside Sales position focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications.

Responsibilities

• Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.
• Customer Support: Provide intensive support to assigned customers in collaboration with Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10‑25%.
• Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposals, and following up to maintain and grow existing business.
• Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.
• Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.
• System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
• Relationship Building: Build and maintain close and long‑term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
• Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.

Requirements

• Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
• Sales Skills: 3‑5 years of sales experience with proven ability to qualify opportunities and close deals; capable of prioritizing, being effective, and strong negotiation skills; prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization preferred.

Qualifications

• Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
• Organizational Skills: High level of organizational skills and self‑discipline to optimize time management and efficiency in daily activities.
• Personal Attributes: High self‑motivation, team spirit, flexibility, and a positive demeanor.
• Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.
• IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
• Travel: Ability to travel to customer locations up to 25%; includes overnight travel.
• Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.