Inside Sales Customer Success Manager (Northwest)

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the job posting. Content: - Work Schedule Standard Office Hours (40/wk) - Environmental Conditions Office - Company description: Thermo Fisher Scientific Inc. ... (mission etc.) - Division Summary: Unity Lab Services etc. - Position Summary: This role will cover the North West territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals. - What Will You Do? Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions. Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%. Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business. Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products. Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries. System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities. Relationship Building: Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information. Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads. - Minimum Requirements / Qualifications: Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred. Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred. Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively. Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities. Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor. Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences. IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems. Travel: Ability to travel to customer locations up to 25%; includes overnight travel. Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement. - Compensation And Benefits: The hourly pay range estimated for this position based in Minnesota is $22.26–$33.39. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to include sections only when posting has real specific content. Potential sections: - About the role: Could be the Position Summary and Division Summary? The "About the role" could be the Position Summary and maybe company description. But we need to decide. We have "Work Schedule Standard Office Hours (40/wk)" and "Environmental Conditions Office". That's schedule and environment. We have "Compensation And Benefits" with pay range and benefits details. We have responsibilities (What Will You Do?) which can be under Responsibilities. We have Minimum Requirements / Qualifications which can be under Requirements and Qualifications (maybe combine). The instruction says use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly. We must not repeat job title as heading. We must not put Job ID etc. We need to decide which sections to include. We have content for: - About the role: Could include Position Summary and maybe company overview? The posting includes "Position Summary" and "Division Summary". That seems like about the role. - Responsibilities: The "What Will You Do?" list. - Requirements: Education, maybe some baseline. - Qualifications: Could be similar to Requirements; but we need differentiate? Might combine but we can split: Requirements (education, experience) and Qualifications (skills, attributes). However the instruction says prefer a few substantive sections over many thin ones. So maybe we combine Requirements and Qualifications into one? But they ask to use those headings if content exists. We have content for both. We have Skills: Could list communication, organizational, IT, sales skills etc. We have Benefits: The benefits list. We have Pay: The hourly pay range. We have Schedule: Work Schedule Standard Office Hours (40/wk) and maybe environmental conditions? Environmental Conditions Office maybe not schedule but could be included under Schedule? Probably schedule section includes work schedule and maybe environmental conditions. We need to avoid filler like "commensurate with experience". Not present. We need to preserve all substantive information. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

About the role

... (position summary + division summary + company overview?)

Responsibilities

• ... each bullet

Requirements

• Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
• 3-5 years of sales experience with proven ability to qualify opportunities and close deals.
• Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization preferred.

Qualifications

• Excellent oral and written communication skills.
• High level of organizational skills and self-discipline.
• High self-motivation, team spirit, flexibility, positive demeanor.
• Knowledge in the field of instrumental analytics/life sciences.
• Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
• Ability to travel to customer locations up to 25%; includes overnight travel.
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.

Maybe Skills section could be separate but we already covered skills in Qualifications. Could combine. But we need to follow instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should include Skills if we have distinct skill content not already covered. We could put communication, organizational, IT, etc under Skills. Then Qualifications could be education/experience? Actually typical: Requirements = education/experience, Qualifications = skills/attributes, Skills = specific abilities. But we can split. Let's define: - Requirements: Education baseline (Bachelor’s degree or equivalent work experience). - Qualifications: Sales experience 3-5 yrs, prior similar role experience. - Skills: Communication, organizational, personal attributes, industry knowledge, IT skills, travel ability, values demonstration. But we need to ensure we don't duplicate. Let's extract: Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred. Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred. Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively. Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities. Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor. Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences. IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems. Travel: Ability to travel to customer locations up to 25%; includes overnight travel. Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement. Thus we can map: Requirements: Education (maybe also baseline experience? but we can put education only). Qualifications: Sales experience 3-5 yrs, prior similar role experience. Skills: Communication, Organizational, Personal Attributes, Industry Knowledge, IT Skills, Travel, Values. But we also have "Minimum Requirements / Qualifications:" heading in original; but we split. Now Responsibilities: list from "What Will You Do?" with bullet points. About the role: Could include Position Summary and Division Summary and maybe company overview? Let's include Position Summary and Division Summary. Position Summary: "This role will cover the North West territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals." Division Summary: "Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise." We could also include brief company overview: "Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support." That seems substantive. Now Benefits: list from Compensation And Benefits paragraph after pay range. Pay: hourly pay range $22.26–$33.39 and variable annual bonus eligibility. Schedule: Work Schedule Standard Office Hours (40/wk) and Environmental Conditions Office. We need to avoid filler like "not specified". Not present. Now produce HTML. We'll need to wrap each section with

heading and then content. For lists, use

• items. For prose, use

  . We need to ensure we don't duplicate content. Let's craft. About the role: Could be multiple paragraphs: company overview, division summary, position summary. We'll combine into maybe two

  elements. Responsibilities: list each bullet from "What Will You Do?" We need to parse each bullet: - Inside Sales Activities: Focus on selling service products such