Inside Sales Customer Success Manager

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity.

About the role

This role will cover the Canada territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.

Environmental conditions: Office. Work schedule: Standard (Mon-Fri). Travel required: 10-25%, including overnight travel.

Responsibilities

• Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications; implement promotional and sales actions.
• Provide intensive support to assigned customers in collaboration with Service Contract Specialists (new business team) and Service leaders.
• Visit customers for contract negotiations within the assigned region as needed.
• Ensure timely contract renewals, including tracking deadlines, developing proposals, and following up to maintain and grow existing business.
• Actively acquire and consult with existing and new customers for the sale of service products.
• Prepare sales reports, statistics, and forecast summaries as required.
• Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits, and logging sales activities.
• Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
• Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.

Requirements

• Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
• 3-5 years of sales experience with proven ability to qualify opportunities and close deals; capable of prioritizing, being effective, and strong negotiation skills.
• Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
• Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
• High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
• High self-motivation, team spirit, flexibility, and a positive demeanor.
• Knowledge in the field of instrumental analytics/life sciences.
• Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
• Demonstrate Thermo Fisher Scientific values: Integrity, Intensity, Innovation, and Involvement.

Pay

The hourly pay range estimated for this position based in Minnesota is $22.26–$33.39. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.