Inside Sales, Customer Service Professional

What You'll Be Doing

• Own our customer pipeline from first call to final inspection
• Be the friendly voice answering calls and converting them into appointments
• Track every lead in our CRM with military precision
• Send welcome packets and follow-up materials to new customers
• Keep our sales team's calendars full and organized
• Handle all the paperwork: estimates, contracts, and project files
• Run and manage our follow-up campaigns (emails, texts, and mailers)
• Turn problems into solutions before they become headaches

Measures of Success

• Track daily call volume and conversion rates
• Manage multiple projects at once without dropping the ball
• Keep pipeline data updated and accurate
• Hit weekly appointment-setting targets
• Maintain high customer satisfaction scores

What's In It For You

• Solid starting pay: $18-21/hr based on experience
• Full benefits package: Medical, dental, and vision
• Regular hours: Monday-Friday, 8am-4pm
• Real growth potential in a company that's expanding
• Learn the roofing business from the ground up
• Join a team that treats you like family

What You Need to Bring

• A high school diploma (minimum)
• Previous customer service experience (construction industry a plus)
• Previous inside sales experience handling inbound and outbound sales (Preferred)
• Sharp computer skills - especially Microsoft Office
• Experience with CRM systems is a big plus
• Rock-solid phone manner that puts customers at ease
• The drive to get things done right the first time
• A can-do attitude that doesn't quit when things get busy

Must-Have Traits

• Detail-obsessed - nothing slips through the cracks
• Born organizer - you love creating order from chaos
• People person - you genuinely enjoy helping customers
• Problem solver - you find solutions without being asked
• Team player - you pitch in wherever needed
• High energy - you bring your A-game every day

Ready to Join the Team?

Email us your resume and cover letter. Include:

1. A short story about how you juggled multiple urgent tasks and kept everything moving
2. Your expected hourly rate
3. When you could start

Send to: will.hull@honestaberoofing.com

*Note: This is a busy office - email applications only, no phone calls please.*