Inside Sales/Customer Service
SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair.
About the role
The primary responsibility of the Inside Sales / Customer Service Representative is to provide support and develop relationships with our customers and sales teams. You'll provide the highest degree of customer service and respond to inquiries from customers and Account Managers by accurately and efficiently processing requests for price, delivery, returns, order status, order expedites, product literature, and technical assistance.
Responsibilities
- Process requests for price and delivery information
- Handle returns and order status inquiries
- Expedite orders as needed
- Provide product literature and technical assistance
- Develop and maintain customer relationships
- Support sales teams with customer service
Requirements
- High attention to detail
- Strong sense of urgency
- Excellent organization skills
- Positive demeanor