Inside Sales - Customer Experience Specialist

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is seeking a Customer Experience Specialist to join our Transportation Technologies team in Kentwood, MI. This role offers a fantastic opportunity to grow a versatile career in technical sales.

About the role

Intertek's Transportation Technologies team offers Total Quality Assurance expertise, delivered consistently with precision, pace, and passion, enabling our customers to power ahead safely. Our automotive, battery and energy storage, and related transportation industry testing and certification expertise is recognized by leading manufacturers worldwide for evaluating how their products and services meet and exceed quality, safety, sustainability, and performance standards.

The Customer Experience Specialist provides dedicated sales support by managing inbound quote requests, generating pricing, and developing proposals while maintaining timely and professional communication with clients throughout the sales process. The ideal candidate will also support leadership through data reporting, account follow-up, and analysis of quote activity to help drive business growth.

Responsibilities

• Respond to all inbound quote requests.
• Log information into CRM as required.
• Communicate with clients to ensure requests are understood and responded to in a timely manner.
• Generate pricing for quote requests utilizing provided pricing tools and/or deliver quotes to customers.
• Develop standard pricing tables and/or proposal templates.
• Follow-up on outstanding quotes as needed.
• Follow-up on aged accounts regarding potential business as needed.
• Perform research regarding quote loss, report data to leadership, and track and make notes accordingly.
• May be assigned to manage designated accounts.
• Perform other duties as assigned.

Requirements

• HS Diploma or GED required.
• 1+ years of customer service or sales experience.
• Ability to effectively articulate capabilities in a variety of formats to a variety of audiences.
• Superior interpersonal skills.
• Model Intertek’s 10X Energies at all times within the workplace, practicing business the right way.
• Awareness of, and adherence to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work.
• Ability to work in a fast-paced, multi-tasking environment with shifting priorities and demanding deadlines.
• Detailed-oriented with the ability to effectively prioritize and organize workload, using efficient time management.
• Ability to communicate and interact effectively in verbal, written, and presentation formats.
• Possess the fundamental technical and administrative skills required to perform the job duties.
• Customer-focused and quality-driven.

Preferred Qualifications

• Bachelor’s Degree in Marketing, Sales, Communication, or Technical field.

Schedule

8:00 AM – 5:00 PM, Monday through Friday (onsite; can move to hybrid after training).

Pay

Base wage for this position is $20–$26 per hour with possible commission package. Individual compensation packages are based on a variety of factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) with company match.
• Generous vacation/sick time (PTO).
• Tuition reimbursement.