Inside Sales, Counter Sales Representative

About the role

Grow with a Leader in the Industry. Roberts Oxygen, a trusted name in industrial, medical, and specialty gases and equipment, is looking for a dedicated Inside Sales, Counter Sales Representative to join our team in Orlando, FL.

Why Roberts Oxygen? Since our founding in 1966 as a local distributor of compressed industrial, medical and specialty gases, cryogenic gases and equipment, welding equipment and supplies, we have expanded our capabilities and services to meet the ever-changing needs of our customers. Today, Roberts Oxygen is recognized as the finest service oriented independent distributor from Pennsylvania to Florida with 57 locations, serving 9 states.

Responsibilities

• Immediately and politely greets and assists walk-in visitors and customers, and promptly answers phones in a professional and courteous manner
• Proven customer service experience provided through thoughtful and respectful interaction with customers regarding services, products, and invoices
• Efficiently processes customer sales transactions while building trust and long-term relationships with customers to ensure future sales growth and company profitability
• Supports Sales staff/management by providing timely and correct customer information, follow up scheduling, and fill-in branch coverage
• Timely communicates and coordinates with Store Manager to ensure appropriate product levels are maintained. Receives and updates inventory, stocks shelves, counters, tables, and maintains showroom displays.
• Maintains show room and location cleanliness
• Safely maneuvers and loads cylinders or other products on trailers and customer transportation
• Fill cylinders and safely operate liquid filling production equipment

Requirements

• Proven skills in providing excellent and effective customer service assisting both external and internal customers with product inquiries, cost estimates, and sales
• Passion for selling and general knowledge of welding products and hardgoods
• 2 years of inside sales and customer service, or welding experience
• Basic computer skills including internet searching, data entry, and ability to learn new programs
• Demonstrate basic mathematical aptitude and function
• Ability to lift 75lbs
• High school education or equivalent - Bachelor's degree is a plus
• Spanish bilingual is preferred
• Excellent driving record; Class A or B CDL preferred or ability to obtain
• If selected, ability to pass pre-employment screenings
• Committed to high performance through outstanding attendance and overall dependable work habits, adheres to all company policies and guidelines as well as safety procedures

Benefits

• Excellent pay and bonus opportunities - new employees are reviewed every 90 days for wage increase during their first year and quarterly bonus
• Low medical premiums, no medical co-pays, and low out-of-pocket deductibles
• Sick leave, dental, and vision care
• Paid vacation and holidays
• Profit Sharing and 401(k)
• Positive, respectful, and customer focused work environment
• Career advancement opportunities with free training and professional development