Inside Sales, Counter Sales Representative

Team Oriented | Top Pay | Excellent Benefits | Career Growth – Grow with a leader in the industry. Roberts Oxygen, a trusted name in industrial, medical, and specialty gases and equipment, is looking for a dedicated Inside Sales, Counter Sales Representative to join our team in Lancaster, PA.

About the Role

The Inside Sales, Counter Sales Representative provides excellent and effective customer service to both external and internal customers, handling product inquiries, cost estimates, and sales while supporting the sales staff and maintaining showroom operations.

Requirements

• Proven skills in providing excellent and effective customer service assisting both external and internal customers with product inquiries, cost estimates, and sales.
• Passion for selling and general knowledge of welding products and hardgoods.
• 2 years of inside sales and customer service, or welding experience.
• Immediately and politely greets and assists walk‑in visitors and customers, and promptly answers phones in a professional and courteous manner.
• Thoughtful and respectful interaction with customers regarding services, products, and invoices.
• Efficiently processes customer sales transactions while building trust and long‑term relationships to ensure future sales growth and company profitability.
• Supports sales staff/management by providing timely and correct customer information, follow‑up scheduling, and fill‑in branch coverage.
• Timely communication and coordination with the Store Manager to ensure appropriate product levels are maintained.
• Receives and updates inventory, stocks shelves, counters, tables, and maintains showroom displays.
• Maintains showroom and location cleanliness.
• Safely maneuvers and loads cylinders or other products on trailers and customer transportation.
• Fills cylinders and safely operates liquid‑filling production equipment.
• Committed to high performance through outstanding attendance and dependable work habits.
• Adheres to all company policies, guidelines, and safety procedures.
• Basic computer skills including internet searching, data entry, and ability to learn new programs.
• Demonstrates basic mathematical aptitude.
• Ability to lift 75 lb.
• High school education or equivalent – Bachelor’s degree is a plus.
• Spanish bilingual is preferred.
• Excellent driving record; Class A or B CDL preferred or ability to obtain.
• Ability to pass pre‑employment screenings if selected.

Benefits

• Excellent pay and bonus opportunities – new employees are reviewed every 90 days for wage increase during the first year and receive quarterly bonuses.
• Low medical premiums, no medical co‑pays, and low out‑of‑pocket deductibles.
• Sick leave, dental, and vision care.
• Paid vacation and holidays.
• Profit sharing and 401(k).
• Positive, respectful, and customer‑focused work environment.
• Career advancement opportunities with free training and professional development.

Why Roberts Oxygen?

Since our founding in 1966 as a local distributor of compressed industrial, medical and specialty gases, cryogenic gases and equipment, welding equipment and supplies, we have expanded our capabilities and services to meet the ever‑changing needs of our customers. Today, Roberts Oxygen is recognized as the finest service‑oriented independent distributor from Pennsylvania to Florida, with 57 locations serving nine states. Roberts Oxygen is an Equal Opportunity Employer.