Inside Sales Coordinator

Job Category: Sales | Job ID: JR-22691

Location: Clark City Front, US (office required). Shift: US Shift.

Job Summary

The Sales Coordinator will play a key role in supporting and driving sales growth by managing daily sales activities, coordinating customer onboarding, and ensuring smooth communication between our customers and internal teams. The ideal candidate is a detail‑oriented, customer‑focused professional with strong communication and organizational skills. Responsibilities include maintaining regular communication with new and existing customers, supporting the Outside Sales Team with planning, recording, and follow‑up tasks, and assisting with sample requests and quote preparation. Providing expedient, quality service is essential to serving current and future clients.

Key Responsibilities & Duties

• Prospecting: research and identify new business opportunities in the GTA and Southwestern Ontario cafe market to build a strong pipeline.
• Telemarketing: conduct outbound calls to prospective and existing customers to promote products, identify sales opportunities, and schedule follow‑up visits.
• Sales Day Planning: coordinate sales routes and meetings for the sales team.
• Sales Visit Notes: record key insights and outcomes from sales meetings in the CRM system and schedule relevant follow‑up tasks.
• Sales Follow‑Ups: ensure timely follow‑up after sales visits, confirming receipt of pricing/samples, addressing questions, and gathering further requirements.
• Onboarding New Customers: coordinate the customer onboarding process with the Customer Service team.
• Quoting: prepare accurate quotes for products and services based on customer needs and pricing guidelines.
• Inbound Sales Inquiries: handle sales inquiries via phone and email, manage them through the sales funnel, and add leads to upcoming sales visits.

Requirements

• 2+ years of experience in sales‑related roles.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational skills with the ability to multitask and manage priorities effectively.
• Proficient computer skills, including Microsoft Office (Outlook, etc.).
• Self‑starter with a proactive mindset and close attention to detail.

Key Performance Indicators (KPIs)

• Sales Days Planned – Monday to Friday.
• Sales Notes Entered.
• Follow‑Up Tasks Completed.

Why join optiBPO?

optiBPO offers an exciting workplace where smart, talented professionals support clients across Australia, New Zealand, the US, Canada, and Europe. The role provides exposure to an international environment and clear growth strategies, giving you learning opportunities to advance your career.

Benefits

• In‑house medical team and HMO coverage.
• A healthy workplace that promotes collaboration, creativity, and teamwork.
• Clear growth strategies and learning opportunities to advance your career.