Inside Sales Coordinator

About the role

The Inside Sales Coordinator will be responsible for the customer purchase orders/contracts and billing. Maintaining a knowledge of processes and price proposals to track all customer requests while working with the appropriate departments to meet a successful resolution for our customers. Our ideal candidate has exceptional organizational skills and a deep knowledge of customer service best practices.

Responsibilities & Performance Measures

• Enter and track customer orders into the database(s) and update reports accordingly
• Create and update customer profiles and representations and certifications (reps & certs), obtaining & processing credit applications and maintaining back-up files.
• Review, complete and obtain signatures on Non-Disclosure Agreements (NDAs)
• Interface with customers regarding approval to move forward with production, customer Supplied Material (CSM) if applicable, the status of their orders, to obtain their shipping preferences and/or relay the tracking information for their product after it is ready for shipment. Then update the database(s) accordingly.
• Provide updates to customers on custom & pre-engineered production jobs
• Preparation and maintenance of electronic filing systems for data, drawings and pricing for pre-engineered and custom lens assemblies.
• Manage the review and compliance of US Government representations and certifications (reps & certs), to include SAM Registration and Certification.
• Manage stock code set up, specs, pricing, export classification, lead time, warehouse and revision level validation.
• Complete due diligence on all new international inquiries/customers for ITAR/EAR compliance, complete export compliance documentation
• Cook up availability, execute and monitor company loaner equipment opportunities with customers including maintaining a running list of loaned equipment and repeat borrowers for the sales team’s visibility.
• Manage communication with support from Quality department on returns, corrective actions, warranty & service rework, customer updates and quotes for non-covered services.
• Work closely with the Controller to standardize database data entry fields, improve inputs and ensure accurate information is entered.

Qualifications & Skills

• Bachelor’s degree in business, science, engineering or equivalent education gained through work experience.
• 2-3 years of related Sales or Customer Service experience.
• Microsoft Office experience required.
• Experience in operating in a customer facing role with good organizational skills.
• Knowledge of ITAR/EAR Regulations is a plus.

Additional Notes

This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake all other reasonable and related tasks allocated by their line manager.

The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunity or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates.