Inside Sales Conversion Specialist

Position Overview

Joyce is seeking a driven Inside Sales Conversion Specialist to maximize the effectiveness of our in-home sales calendar. This role goes beyond basic appointment setting— you will be responsible for confirming appointments, re-engaging hesitant homeowners, and ensuring valuable opportunities do not fall through the cracks.

You will work closely with warm leads who have already expressed interest, using strong phone skills and a consultative closing approach to solidify appointments and improve overall show rates. The ideal candidate brings an inside sales mindset, thrives in a metrics-driven environment, and knows how to confidently guide unsure customers toward a firm next step.

This position is ideal for individuals who enjoy phone-based selling, objection handling, and playing a direct role in driving revenue for the field sales team.

Compensation

The role offers an hourly base rate plus commission and performance incentives.

• $15–$17 per hour base rate
• Commission and performance bonuses tied to confirmed appointments and show rate performance
• Total earning potential of $25–$32+ per hour based on performance
• Additional incentives for calendar optimization and recovery of at-risk appointments

What You’ll Do

• Make daily outbound calls to warm leads and previously scheduled homeowners
• Confirm upcoming in-home appointments and reinforce customer commitment
• Re-engage hesitant or “not ready” prospects and move them forward in the sales process
• Optimize the in-home sales calendar to minimize gaps, cancellations, and no-shows
• Use a consultative, closing-focused approach to secure firm appointments
• Educate homeowners on Joyce products and the value of the in-home consultation
• Handle inbound inquiries and appointment changes with urgency and professionalism
• Partner closely with the In-Home Sales team to ensure strong appointment quality
• Accurately document call activity, outcomes, and customer insights in CRM
• Maintain performance goals for daily call, confirmation, and show-rate metrics

Qualifications

• Inside sales, appointment setting, call center, or phone-based sales experience (strongly preferred)
• Proven ability to handle objections and confidently ask for the appointment
• Strong verbal communication and active listening skills
• A persistent, follow-up oriented mindset that does not let opportunities slip away
• Comfort working toward performance metrics and conversion goals
• High level of organization and attention to calendar detail
• Reliable transportation to and from work
• Flexibility to work evenings and weekends based on business needs
• Ability to stay motivated in a fast-paced, high-volume environment

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Flexible scheduling with control over your calendar
• Employee discounts on home improvement services
• Employee Referral Bonus Program

About Joyce

Over 70 years of proven success as a third-generation, family-owned and operated company

• Daily warm leads provided to fuel your success
• High-quality, American-made products
• Strong marketing support and brand recognition
• A team-oriented environment focused on growth and long-term success