Inside Sales - Client Services Coordinator

Melone Hatley, P.C. is a fast-growing family and estate planning law firm with offices across Virginia, Florida, South Carolina, and Texas. Named one of the 500 fastest-growing law firms in the United States and recognized by Super Lawyers, we've built our reputation on delivering compassionate, high-quality legal services and creating a workplace where talent thrives. Our mission is to be the premier law firm for individuals looking to protect what matters most — their families, their finances, and their future. We achieve this by fostering a culture rooted in transparency, integrity, and open communication.

About the role

We are looking for a driven and results-oriented Inside Sales Representative - Client Services Coordinator to join our team. This role is essential for converting incoming leads into new business opportunities while providing exceptional customer experiences. As a first point of contact for prospective clients, you will shape their initial impressions of our firm and play a vital role in our growth. This position is based in our Virginia Beach office, but remote work options are available.

Responsibilities

• Generate new sales opportunities by reaching out to inbound leads via phone calls and follow-up emails.
• Use active listening and effective interviewing techniques to identify and understand client needs.
• Achieve and exceed sales closure goals on a quarterly basis.
• Collaborate with internal teams to build a robust sales pipeline and facilitate successful deal closures.
• Maintain accurate records in our Customer Relationship Management (CRM) system, tracking lead progress and interactions.

Requirements

• Minimum of 1 year of proven experience in inside sales, required.
• Proven track record of exceeding sales goals and targets.
• Strong phone presence, with the ability to make numerous phone calls per day.
• Proficiency in Microsoft Office (Teams, Word).
• Experience with Customer Relationship Management (CRM) tools such as HubSpot.
• Excellent verbal and written communication skills.
• Strong active listening, problem-solving and presentation abilities.
• Ability to manage multiple priorities and work efficiently under deadlines.
• Some college education, preferred.

Pay

• Base Salary: $40,000 per year
• Bonus Opportunities: Monthly and quarterly incentives
• Total Compensation Potential: $75,000 - $100,000 per year and beyond

Benefits

• 100% Employer Paid Medical Benefits for Employees and Dependents
• Dental, Vision, and Life Insurance
• 401(k) Matching
• Paid Time Off and Holiday Pay

Schedule

• Full-time position (8-hour shift)
• Monday through Friday, rotating Saturday shifts
• Remote