Inside Sales Center Agent

About the role

To convert both inbound and outbound phone calls into sales appointments. Follows standard processes for the National Inside Sales Center. Engage in ongoing training activities with the National Inside Sales Center Coach and Leadership team. Work in collaboration with peers and leaders to support NISC initiatives around providing signature service to our internal and external customers.

Responsibilities

• Convert inbound and outbound phone calls into appointments, follow communication “scripts” when handling different customer enquiries
• Document all call information according to standard operating procedures
• Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center
• Other duties as assigned by supervisor

Requirements

• High school diploma or equivalent
• One year of customer service experience that requires the use of a software application to assist customers, preferably in a call center environment
• Ability to work an assigned eight (8) hour schedule starting as early as 6:55am and ending as late as 10:00 p.m. Monday through Sunday
• Excellent data entry and typing skills; preferably must be able to type 35 wpm
• Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately

Pay

$13.88 - $20.82 per hour

Benefits

• 401(k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing (target of $3,600 per eligible employee in 2026, paid quarterly based on operating profit performance)
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.