Inside Sales

About the role

Sunstate Equipment Co. is dedicated to safety and people, offering exceptional perks and benefits. The typical schedule is Monday to Friday from 7 AM to 4 PM, with the possibility of overtime.

Responsibilities

• Increase revenue through acquiring new accounts and suggesting sales techniques.
• Foster and nurture professional relationships with customers, sales, dispatch, and management.
• Coordinate and deliver services to customers, including processing orders for deliveries and pick-ups, and handling telephone inquiries involving some mechanical or operational troubleshooting.
• Act as a virtual link between customers, sales, dispatch, and management, ensuring quality solutions and service.
• Work approximately 80% in the office and 20% out in the yard, cross-training with dispatch.
• Handle routine rental transactions, including creating rental reservations, scheduling pickups, creating rental quotes, and processing returned driver orders.
• Absorb and communicate with customers, vendors, and other stakeholders via two-way radio.
• Assist customers in selecting appropriate equipment for their jobs to ensure safety and satisfaction.
• Communicate with the credit card rental file daily for proper and accurate billing.
• Review the open contract bin and credit card rentals file for items to sell and accuracy.
• Communicate leads to field sales personnel for follow-up.
• Help load, unload, and deliver equipment for customers as needed.
• Be prepared to work extended hours and/or on-call/standby rotations.
• Perform other duties as assigned.

Requirements

• A minimum of 2 years Customer Service experience.
• A minimum of 2 years Inside sales (direct customer contact) experience preferred.
• Sales ability to identify customer needs through suggestive selling or upselling, and strong relationship-building skills.
• Comfortable working with a team and independently, able to handle any task.
• Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highly preferred.
• Excellent customer service skills, capable of maintaining a positive attitude.
• High attention to detail, able to switch tasks easily.
• Bilingual - Spanish preferred, not required.

Benefits

• $200 annual work boot allowance.
• Rent ANY of our equipment for FREE.
• “My Holiday” Benefit allows celebrating holidays without using PTO.
• Unique Vacation Overtime Averaging benefit pays overtime while on vacation.
• Robust overall Benefits available.
• Sunstate is a proud Second Chance employer that evaluates candidates on a case-by-case basis.

Pay

Details about pay are not specified in the job posting.

Schedule

The typical schedule is Monday to Friday from 7 AM to 4 PM, with the possibility of overtime.