Inside Sales
Dorse and Company · Greater Seattle Area · 6 days ago
On-siteCustomer Service$25–$30/hrFull-time
Duties and Responsibilities
- Provide support for the Account Management staff when needed by answering customer requests.
- Inside Sales:
- Process orders received by phone, email and walk-ins
- Check ship status, track orders and forward information to customers when requested
- Aid customers in warranty issues and freight claims
- Cook up project deliveries
- Aid with order picking as needed
- Data Entry:
- Input orders into Fishbowl
- Review and cleanup Fishbowl open orders weekly
- Process credits for customer returns
- Prepare UPS shipments
Experience and Requirements
- High School education required. Additional education a plus
- Sales experience
- Strong communications skills for phones, email and in-person
- Experience working in a high-volume business
- Operate computer using Microsoft office software including Word & Excel
- Customer service experience
- HVAC Knowledge a plus
- HVAC warehouse experience a plus
- Fishbowl a plus
- Word Processing, Spreadsheet, Internet and Order Processing. Experience with Microsoft Office Suite.
Physical Demands/Work Environment
- Under 1/3 of the time, this employee will be Standing, stooping, kneeling, crouching and/or crawling
- 1/3-2/3 of the time, this employee will be Walking, reaching with hands and arms
- Over 2/3 of the time, this employee will be Sitting, using hands to finger, handle or feel, talking, hearing (listening)
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Under 1/3 of the time, this employee will be working near moving mechanical parts, working near fumes and/or airborne particles
- The noise level in the work environment is moderate while in the office and loud while working in the warehouse.
Benefits
- We offer a competitive and comprehensive benefits package, including:
- 401(k) with employer match (immediate vesting)
- MEDICAL – HDHP & PPO options, Dental and Vision
- HSA with employer matching contributions
- FSA & Limited FSA
- Employer Paid Life/AD&D Insurance
- Voluntary Life Insurance Plans
- Paid Family Leave
- Paid Company Holidays – 10 Days
- Employer Paid Short-term Disability
- Long-term Disability
- Referral Bonus Opportunities
- Other voluntary fringe benefits