Inside Sales Associate, Residential

About Us

Clearwave Fiber, a leading provider of 100% Fiber Optic Internet services, is expanding its network across the Midwest and Southeast regions. Backed by strong investment partners including Cable One, GTCR, Stephens Capital, and The Pritzker Organization, we are committed to delivering cutting-edge technology and unparalleled customer service. Join our team of over 300 colleagues dedicated to shaping the future of connectivity.

Responsibilities

• Follow an assumptive sales process to uncover customer needs, present solutions, and handle objections with confidence.
• Engage directly with customers via phone, email, chat, and other digital platforms.
• Drive revenue growth by meeting and exceeding sales goals and performance metrics.
• Build rapport and trust with prospective customers, creating an excellent customer experience.
• Stay sharp—participate in training and product updates to confidently communicate value propositions and competitive advantages.
• Work closely with peers and leadership to support team initiatives and foster a collaborative environment.
• Embrace flexibility—this role requires availability for variable schedules, including evenings, weekends, and occasional overtime.
• Make outbound calls when directed.
• Follow up on leads and sales to ensure installation.

Requirements

• High School diploma or equivalent required.
• 0–5 years of sales experience—call center, telecom, or customer service background is a plus.
• Strong verbal and written communication skills; clear, professional, and persuasive.
• Comfortable working in a high-paced environment with a headset and computer for extended periods.
• Self-motivated with the ability to work independently in a fully remote environment.
• Prior telecom experience.
• Tech-savvy with the ability to learn new systems quickly.
• A competitive spirit and team-oriented mindset.

Home Office Requirements

• Access to a quiet, distraction-free work area ensuring privacy.
• Adequate workspace including a steady surface and comfortable chair.
• Proper lighting and working smoke/carbon monoxide detectors.
• Fast and reliable internet service (partially covered for employees within Clearwave Fiber's footprint).

Benefits

• Performance-Based Rewards: Earn a competitive base salary plus earned commissions.
• Comprehensive Health Coverage: From day one, access medical, dental, and vision plans to safeguard your health and that of your loved ones.
• Financial Security: Enjoy company-paid life insurance, with options for additional coverage, alongside company contributions to HSA/HRA accounts, with an FSA plan available.
• Generous Time Off: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring a healthy work-life balance.
• Investment in Your Future: Participate in our 401(k) with matching contributions, vested upon hire, paving the way for a secure financial future.
• Safety Nets: Benefit from company-paid short-term and long-term disability plans and an Employee Assistance Plan for added peace of mind.
• Recognition & Support: Join our Clearwave Connections program, where associates are celebrated for their contributions, and access 24/7 Health Advocate support at no cost to you.
• Wellness & Protection: Explore voluntary plans for accident, critical illness, hospital indemnity, and legal services to further safeguard your health and financial wellbeing.
• Collaborative Environment: Thrive in a supportive and collaborative work culture that values diversity, inclusion, and teamwork.

Core Values

• Purpose - We are about more than ourselves.
• Ownership - We are owners.
• Courage - We embrace challenge.
• Resourcefulness - We find a way.
• Simplicity - We focus on what matters.