Inside Sales Associate - HVAC

About the role

DSG is seeking an HVAC Inside Sales Associate in our La Crosse, WI location. At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

Responsibilities

• Write orders, take calls, prepare project bids, and provide overall customer service.
• Serve as a primary facilitator for customer orders.
• Assist customers in a professional manner with product inquiries.
• Write (and occasionally assist to fill) orders accurately and in a timely manner.
• Generate customer quotations and follow up on quotes requested.
• Provide trouble-shooting and technical support.
• Work with other sales team members to resolve customer service issues in a timely manner.
• Restock the counter area according to product brand and location.
• Monitor product inventory and cull damaged product.
• Maintain a clean and appealing counter display area.
• Identify and encourage the sale of additional products as applicable.
• Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc.
• Perform other duties as assigned.

Requirements

• A high school diploma or equivalent.
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of HVAC products.

Qualifications

• Excellent relationship building skills.
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email).
• Strong attention to detail, paired with the ability to multi-task.
• A knack for active listening to determine customer needs and maintain strong relationships.
• Superior problem solving, project management, and analytical skills.

Skills

• A high proficiency with computers – experience in Eclipse or other ERP systems preferred.
• The ability to plan, prioritize and organize work effectively.
• The physical ability to frequently lift & load items weighing up to 60lbs.

Benefits

• We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
• We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).