Inside Sales Associate

About the role

We are seeking a motivated, customer-focused, and detail-oriented Inside Sales Associate to join our team. This position is responsible for proactively engaging with customers throughout the entire sales cycle by phone, email, and in person. The Inside Sales Associate provides exceptional customer service, develops lasting customer relationships, generates new sales opportunities, and supports the daily operations of the sales team. This role offers the opportunity to grow through product training, team collaboration, and career development.

Responsibilities

• Build and maintain strong relationships with new and existing customers to grow your book of business.
• Generate new sales opportunities.
• Assist customers in the showroom and process orders received by phone, email, and walk-in traffic.
• Proactively ask customers about their projects to recommend complete solutions, not simply process transactions.
• Actively recommend complementary products to maximize customer satisfaction and sales.
• Generate customer quotes and accurately enter sales orders into the system.
• Follow up on customer quotes, leads, and sales opportunities to increase revenue.
• Research and qualify new leads while identifying opportunities for business growth.
• Drive counter sales by identifying upsell and cross-sell opportunities.
• Learn and maintain a thorough understanding of company inventory, products, and industry applications.
• Learn products available through vendors that may not be stocked locally and coordinate special orders with Purchasing.
• Educate customers on product features, benefits, current promotions, and DOT specifications.
• Develop a working knowledge of MUTCD/DOT traffic