Inside Sales Associate (48372)

About the role

📍 Rocky Mount, NC | Full-Time | 🏢 Daughtridge, an MCE Company. Inside Sales Representatives are the hub of the operation—the people our customers rely on to quote accurately, process orders smoothly, and make sure nothing falls through the cracks. If you are organized, customer-obsessed, and thrive in a fast-paced technical sales environment, this is a role you can grow with.

Benefits

• Medical, dental, and vision coverage
• Company-paid life, AD&D, and short- and long-term disability insurance
• 401(k) with a generous company match
• Generous PTO and paid holidays
• Tuition reimbursement — we invest in your development
• Paid parental leave
• Employee Assistance Program (EAP)
• Voluntary benefit products

Responsibilities

• Own Your Accounts: Serve as the primary inside point of contact for a dedicated set of accounts, building strong relationships and becoming the person customers trust to handle their needs.
• Manage inbound and outbound customer communication promptly and professionally, addressing questions, concerns, and escalations with urgency.
• Partner closely with outside sales representatives to support long-term account planning and growth strategies.
• Drive the Sales Process: Prepare accurate quotes and process orders efficiently, ensuring all customer-specific requirements are met.
• Monitor open orders for on-time delivery based on agreed customer expectations, proactively flagging issues before they become problems.
• Assist with submittal packages and supporting documentation for customer projects.
• Keep Things Running Smoothly: Maintain accurate customer and sales data in the CRM system, keeping account activity, order status, and communications current and accessible.
• Ensure all documentation, quotations, and purchase orders are processed accurately and on schedule.
• Communicate proactively with customers regarding order status, delivery schedules, and issue resolution.
• Prioritize customer requests and coordinate internal resources to meet delivery timelines.
• Generate sales pipeline and workflow reports for management on a regular cadence.
• Support continuous improvement of sales processes to increase efficiency and customer satisfaction.
• Collaborate across internal teams to coordinate order fulfillment and post-sale support for your accounts.

Qualifications

Must Have

• 3+ years of inside sales, account management, or customer service experience in a technical or industrial environment.
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously without losing accuracy.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and experience with ERP and/or CRM platforms.
• Clear, professional communicator — written and verbal — who can build rapport quickly and handle customer issues calmly.
• Collaborative team player who works well across inside sales, outside sales, and operations.
• High school diploma or equivalent; relevant experience is what matters most.

Nice to Have (you will stand out if you bring)

• Process control, process valves, or instrumentation sales experience.
• Experience with Epicor Prophet 21 (P21) — a strong advantage in this role.
• Knowledge of fluid power systems, MRO distribution, or related industrial products.
• Fluid power training or industry certifications.
• 5+ years of customer success or technical inside sales experience.