Inside Sales & Appointment Supervisor
Position Overview
Joyce is seeking an experienced and motivated Inside Sales & Appointment Supervisor to lead, coach, and develop our team of Inside Sales and Appointment Specialists. In this role, you will be responsible for day-to-day supervision of the team while remaining closely connected to the work itself. You will ensure consistent performance, high-quality customer interactions, and a strong pipeline of qualified appointments for our In-Home Sales team. This position is ideal for a hands-on leader who is passionate about people development, performance coaching, and creating a positive, accountable team culture.
What You’ll Do
- Supervise, support, and coach Inside Sales and Appointment Specialists to ensure consistent performance
- Provide ongoing training, feedback, and one-on-one coaching focused on skill development and growth
- Set clear expectations and hold team members accountable to activity, quality, and appointment-setting goals
- Make outbound calls to warm leads and handle inbound customer inquiries as needed
- Engage customers in a professional, friendly, and consultative manner
- Educate homeowners on Joyce products, services, and value propositions
- Schedule, confirm, and support high-quality in-home consultation appointments
- Maintain call quality, customer interactions, and overall appointment performance
- Identify opportunities for performance improvement, process refinement, and team development
Compensation
This role offers an hourly base rate plus commission and performance incentives. Compensation includes $17- $18 per hour base rate, Commission and performance bonuses based on appointments set and lead quality, Total earning potential of $25–$30 per hour or more, based on performance
Benefits
- Health, Dental, and Vision Insurance
- PTO and vacation
- 401(k) with a 25% uncapped company match
- Flexible scheduling with control over your calendar
- Employee discounts on home improvement services
- Employee Referral Bonus Program