Inside Sales and Member Experience Agent

Objectives and Responsibilities

• Create domestic and international PNR’s, Profiles, maintain EPR’s, simple and complex exchanges, pricing PNR’s, process full and partial refunds, and sell airline ancillary services via EMD’s.
• Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
• Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
• Collaborate with leaders across teams to share successfully proven practices and drive overall team performance and individual team goals.
• Outreach sales calls, which include prospecting for new members, cold calls.
• Maintain various ARC lists for the different carrier programs and import them into SugarCRM.
• Create contract/ticketing instructions and distribute them to the appropriate agencies.
• Loading Airline Agreements into Partner HQ our member portal.
• Navigate the Internet to research information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail.

Desired Skills and Experience

• A minimum of four years of verified experience in the role of Corporate Travel Advisor.
• Expert knowledge in at least one GDS in the native language including the ability to create domestic and international PNR’s, Profiles, maintain EPR’s, simple and complex exchanges, pricing PNR’s, process full and partial refunds, and sell airline ancillary services via EMD’s.
• Travel agency operational and/or sales experience within a fast-paced environment.
• Solid sales and interpersonal skills.
• Skilled in MS Office Suite including Excel, PowerPoint, Word & Outlook.