Inside Sales Agent

About the role

KONE is a global leader in elevator, escalator, and automatic door solutions. We provide innovative solutions to improve urban life and make cities better places to live. Our mission is to enhance the flow of urban life through sustainable and reliable solutions.

Job Duties

• Create, validate, and process high-quality repair/testing proposals and order transactions to support revenue conversion, booking accuracy, and frontline execution.
• Serve as a key commercial support and control point in the repair process, balancing speed, accuracy, and risk management in a high-volume environment.
• Manage incoming tender and order requests through shared workflow channels, ensuring requests are assigned, tracked, and processed within service level expectations.
• Show quality control across SAP, Salesforce.com, and KTOC to ensure data consistency, pricing integrity, and booking readiness.
• Support timely customer response and field execution.
• Support timely conversion of tender opportunities into booked orders, improve repair order throughput, and frontline responsiveness.

Requirements

• 3+ years of progressive and successful experience in sales support, commercial ops, proposal generation, order management, customer ops, or a related business support role.
• A degree in Business Administration, Marketing, or a related field preferred, or equivalent experience with 3+ years of relevant experience.

Qualifications

• Strong communication skills.
• Proficiency with Microsoft Office Suite.
• Experience with SAP, Salesforce.com, and KTOC.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Skills

• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of building maintenance and repair processes.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401(k) Employer Match
• 401(k) Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• KONE Credit Union
• Commuter Benefits

Pay

The hiring range for this role is $57,200 – $75,075. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Schedule

Flexible work schedule.