Inside Sales Agent (ISA)

About the role

As our Inside Sales Representative, you're the very first impression a homeowner gets when they contact us. That first conversation sets the tone for everything that follows, making this one of the most important seats on our team. You'll earn trust quickly, dig into what's really going on with their property and their situation, and lock in the appointment that hands things off to our acquisitions team. Beyond the initial call, you'll manage ongoing follow-up on your pipeline of leads—staying sharp, staying consistent, and making sure nothing slips through the cracks.

Responsibilities

• Handle sales inquiries from pre-qualified leads and ensure client needs are taken care of
• Encourage potential clients to buy premium products and close the best possible deal
• Follow up with customers via phone calls, emails, or other forms of communication after initial purchase to encourage repeat business
• Update customer information in the CRM to ensure all sales team members have the most current data
• Assess the sales team’s progress toward company customer acquisition goals by creating quarterly and monthly sales reports
• Respond to inbound leads quickly and warmly
• Qualify homeowners and schedule appointments for our closing team
• Follow up with leads in our pipeline on a structured, consistent schedule
• Celebrate wins with a team that genuinely has your back

Requirements

• At least one year of experience as a sales representative
• Understands the sales process and how to use CRM software
• Possess superb customer service, listening, presentation, and communication skills
• High school diploma or GED required; bachelor’s degree preferred

Pay

$60,000 - $80,000

About Smooth Closing

Smooth Closing is on a mission to become Austin's #1 direct-to-seller home buying company. We're scaling quickly, we're doing it with integrity, and we're looking for the right person to grow alongside us.

Why Join Us?

• Challenge: Purposeful and fulfilling work every day
• Growth: Opportunities for professional development and career progression
• Culture: Positive, vibrant, and supportive workplace
• Environment: Comfortable and efficient office setting
• Industry: Be part of a dynamic and desirable niche

Smooth Closing is committed to ethically empowering individuals by providing clear pathways to their freedom. If this purpose resonates with you, we invite you to join our team.

Core Values

• Strive for Excellence
• Belief in Yourself
• Trustworthiness