Inside Sales Representative

Act as the internal first line contact for assigned customer accounts, responsible for general and specific tasks related to the effective execution and support of the end-to-end sales cycle processes through account management and data analysis.

Responsibilities

• Work to meet all established Key Performance Indicators (KPIs).
• Represent the company professionally and courteously.
• Partner with the Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting.
• Handle data entry, quote support, record management, research activities, logistics (communication with warehouse), and shipment scheduling via defined processes.
• Manage all customer master data, including shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, and order entry.
• Proactively drive account management while executing tasks to support the sales process and move opportunities forward.
• Collaborate professionally with cross-functional teams to identify and resolve customer issues.
• Improve customer VMI program by adding, changing, and deleting items, and driving efficiency to enhance service and profitability.
• Follow company guidelines to establish selling prices and profit margins; actively research profitability concerns.
• Support continuous improvement reviews for customers.
• Use established reporting tools for inventory review and new item additions.
• Manage customer portals for demand, quote requests, and corrective actions.
• Maintain and build customer relationships to become a trusted consultative advisor.
• Read and decipher customer prints to provide accurate quotes.
• Recommend and identify internal process improvements.
• Respond timely to requests via phone, fax, email, or chat.
• Upsell products and services through weekly sales or company promotions.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree preferred; high school diploma or GED required.
• 3–5 years of customer service, inside sales, or related experience.
• Intermediate to advanced experience in Microsoft Outlook, Word, and PowerPoint; advanced Excel skills.
• SAP skills are advantageous.
• Ability to read and analyze customer purchase orders, drawings, and vendor-supplied reference material.
• Strong data analysis skills to make decisions impacting customers.
• Ability to provide professional written, computer-generated, or verbal quotations and recommendations.
• Clear and concise verbal communication via phone and in person.
• Excellent judgment and decision-making skills.
• Ability to establish credibility, respect, and trust with internal colleagues and external customers.
• Ability to motivate employees, create a team environment, and resolve conflict.
• Occasional lifting, carrying, or moving of up to 25 lbs.

Benefits

• Maternity/Paternity leave after 1 year of service.
• Tuition reimbursement eligible after 1 year of service.
• Health benefits: medical, vision, dental, and life insurance.
• Additional benefits: 401(k), short-term disability, long-term disability.
• Paid Time Off, accrued per pay period, with an additional day earned per year of service.
• 10 paid holidays.