Inside Sales Agent - Call Center

Responsibilities

• Engage prospective patients with enthusiasm, confidence, and professionalism from the very first call
• Convert inbound inquiries into scheduled consultations through consultative conversation and relationship building
• Educate patients on procedures, financing options, and the NVISION experience in a clear, compelling way
• Overcome objections and help hesitant callers feel confident moving forward
• Deliver a concierge level experience that exceeds expectations
• Make outbound follow-up calls to reengage prospective patients and maximize conversions
• Build trust while representing our surgeons and clinical teams with professionalism
• Use empathy and sound judgment when assisting anxious or upset callers
• Accurately schedule appointments across multiple clinic locations
• Collaborate with clinic teams to support patient retention and satisfaction
• Maintain strong product knowledge and stay informed on offerings and processes
• Meet and exceed performance metrics related to conversion, booking, and patient satisfaction

Requirements

• 2+ years of sales or customer engagement experience (inside sales, retail, real estate, appointment setting, hospitality, or similar)
• Proven ability to influence conversations and convert opportunities into appointments or sales
• Excellent verbal communication skills with confidence and professionalism
• Competitive, goal-oriented mindset with a strong work ethic
• Ability to multitask and perform in a fast-paced environment
• Strong emotional intelligence and ability to connect quickly
• Experience in healthcare, aesthetics, elective procedures, or ophthalmology is a plus
• Bilingual English/Spanish is a plus

Pay

Hourly rate is $21 - $25 per hour with incentive compensation potential.

Schedule

This is an on-site position in Aliso Viejo, CA.