Inside Sale Support Representative - Atlanta

About the Role

The Inside Sales Support Representative (ISSR) supports the growth of managed account portfolios with Outside Sales Representatives. The ISSR collaborates with Outside Sales partners to provide consultative support and maintain strong account relationships, delivering personalized service and solutions through timely quotes, sales orders, issue resolution, and post-sale follow-up.

Responsibilities

• Support Outside Sales Portfolio Growth (50%) – Drives repeat business by providing excellent customer service, accurate quoting, sourcing, and project ownership. Ensures timely completion of assignments and supports Outside Sales partners in growing accounts through relationship-building. Provides post-order follow-up, resolves issues, and ensures customer needs are met.
• Account Administration (25%) – Partners with vendors and cross-functional teams to assist with quoting, pricing, availability, and issue resolution for high-volume projects. Owns projects end-to-end, keeping the customer as the focal point.
• Issue Resolution (25%) – Assists internal and external customers throughout the customer journey, handling issue resolution, after-sale follow-up, invoice transmittal, and quote requests.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• High school diploma or GED required.
• Minimum of 1 year of work experience (2 years preferred).
• Working knowledge of Microsoft Office Suite and presentation software (e.g., PowerPoint).
• Demonstrated ability to collaborate with cross-functional teams and manage projects.
• Strong negotiation, dispute resolution, and communication skills.
• Previous customer service, retail sales, or home improvement experience preferred.
• Knowledge of local building codes and home improvement industry is a plus.
• In-depth knowledge of retail systems, including Showroom Point of Sale (Orange Pay), Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and Appliance Ordering System.

Skills

• Action-oriented with a consultative and growth mindset.
• Strong business insights and customer focus.
• Ability to collaborate effectively and drive results.
• Responsive to internal and external customer needs.

Schedule

• Primarily office-based with occasional overnight travel (5% to 20% of the time).

Physical Requirements

• Mostly sedentary work with frequent opportunity to move.
• Rare need to move or lift light articles.

Working Conditions

• Comfortable indoor environment with infrequent unpleasant conditions.