Inside Relocation Specialist

Role Responsibilities

• Assessing housing needs and locating available long-term housing for displaced policyholders and their families, including factors such as pets, distance, accessibility, and policy limits, among others.
• Displaying empathy, care, and compassion while building rapport with policyholders throughout the relocation process.
• Cooking all logistics for families, including move-in, furniture delivery, utility set-up, and security deposits.
• Cooking support and approvals on behalf of the family, working directly with internal and external teams to source appropriate housing in a timely manner.
• Working with property management teams, landlords, and customers to resolve any issues following move-in.
• Negotiating short-term leases with property management companies and landlords.
• Managing all necessary paperwork and detailed documentation to finalize the family’s relocation and support their needs through the process.
• Maintaining policyholder files with continued updates and changes.

Qualifications & Skills

• College degree preferred.
• Two plus years of job-related experience preferred.
• Computer proficiency in Microsoft Office Excel, Word, and Outlook.
• Customer database experience is a plus.
• Excellent verbal & written communication skills, highly organized, strong problem-solving skills, ability to multitask, and team player.
• Attention to detail and accuracy are critical skills for this position.
• Exhibits strong business acumen and sound judgment.
• Able to establish and maintain healthy working relationships among team members in the course of work.
• Self-driven and motivated towards meeting personal and organizational goals.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.

Pay Transparency

The expected salary range for this position is $38,500-$39,500 plus incentives, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.