Inside Property Adjuster - Hudson, OH (Hybrid)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

About the role

As an Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will interact with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

Responsibilities

• The Customer Service Expert – Live into Allstate’s Claims Culture by caring, empowering, and restoring. Accomplish this by being compassionate, clear, and a committed partner in each Property claim. Lead with empathy.
• The Investigator – Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – Use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process. Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, in accordance with all legal and business standard methodologies. Incorporate tactics in handling challenging and complex situations.
• The Problem Solver – Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
• The Recorder – Protect the company financially by executing policies along policy agreements, and keep a clear record of your work in a claims system. Ensure timely and accurate documentation is completed as you work on each claim.

Qualifications

• 1+ years of previous customer service experience.
• Excellent organization skills.
• Ability to multi-task.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in an office and virtual work environment.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Previous industry experience is highly desired.

Training

The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work. Ongoing training opportunities for continuous improvement happen regularly on the job.

Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.

Sign On Bonus

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role, including Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Benefits

Being a part of Allstate means you receive a benefits package from Day 1 of employment, including:

• Competitive pay with support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
• A comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• A monthly connectivity reimbursement to help offset internet costs for employees eligible to work from home.

Visit www.allstategoodlife.com to learn more.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Organizing
• Teamwork
• Time Management
• Working Independently

Pay

Compensation for this role ranges from $22.84-$41.53 hourly and is based on experience, qualifications, location, and internal equity.

Schedule

• During Training: In office Monday through Friday, 8am-4:30pm.
• After Training: Hybrid (in office & remote) Monday-Friday, 8am-4:30pm with rotational Saturday duty.
  • Mondays and Fridays: Remote
  • Tuesdays, Wednesdays, and Thursdays: In-office

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.