Inside Product Support Sales Representative

Ohio Cat · Cincinnati, OH · 6 days ago

On-siteBusiness DevelopmentFull-time

Job Summary

The Inside Product Support Sales Representative will contact Ohio CAT customers by telephone within an established geographic territory, aiming to increase Caterpillar and other allied brands parts and service sales within the construction/heavy equipment industry, and build consultative relationships with those customers to enhance overall sales to users, market share, and improve the Customer Experience with Ohio CAT.

Job Qualifications

High School Diploma/GED
Prior industry knowledge of the products and services, along with a technical background of the products sold and serviced
Telephone sales experience strongly preferred
Experience with CRM (Customer Relationship Management) Software is desired

Competencies

Initiative-taking individual who can work independently and collaborate with a team
Manage multiple tasks and good organizational skills
Extensive knowledge of heavy equipment, preferably with Caterpillar equipment, parts, and service
Effective communication skills, both verbal and written
Strong customer service skills and ability to exceed customer expectations
Advanced computer skills and the ability to operate in CAT information retrieval systems and Microsoft Office Applications
Strong sales orientation and mechanical aptitude

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting
To stand or sit for prolonged periods
To occasionally stoop, bend, kneel, crouch, reach, and twist
To lift, carry, push, and/or pull light to moderate amounts of weight
To operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard
To verbally communicate to exchange information

Benefits