Inside Parts Sales Representative

About the Role

We are seeking an Inside Parts Sales Representative to join our Parts Department team. In this role, you’ll serve as the go-to resource for customers, contractors, and our internal sales team, ensuring their HVAC and hydronic parts needs are met with accuracy, efficiency, and excellent service. This is a position where attention to detail, strong communication skills, and a commitment to customer satisfaction will set you apart.

Responsibilities

• Deliver exceptional customer service via phone, email, and in-person.
• Accurately quote, process, and track orders to ensure timely and correct fulfillment.
• Collaborate with sales engineers and parts management to support projects and customer needs.
• Research product information and work directly with manufacturers when needed.
• Troubleshoot order issues and resolve customer inquiries with professionalism.
• Stay current on industry updates, product changes, and software tools.
• Safely handle parts and equipment, including forklift operation and material movement.

Requirements

• Strong PC skills with proficiency in Microsoft Office (especially Excel).
• High School Diploma (or equivalent).
• HVAC parts/equipment knowledge is a plus, but not required—we’ll train the right person.
• Excellent organizational and communication skills.
• Ability to lift up to 70 lbs. and maneuver heavier items safely with assistance.
• Forklift operation skills (or willingness to learn).
• A team player who can also work independently to meet goals and deadlines.
• Commitment to a safe, customer-focused work environment.