Inside Manufacturing Sales Representative

About the role

Utilizing independent judgment, this position is responsible to meet customer sales/service needs, solve problems and take advantage of selling opportunities. This position reports to the Director of Sales.

About Ellwood Quality Steels

Ellwood Quality Steels is a family-owned business with a long-range vision, and is the world leader in the production of high quality carbon, alloy, stainless and tool steel ingot. We have an unmatched commitment to our customers, with an emphasis on flexibility, responsiveness, and problem solving. We continually invest in our people, process, and equipment, and have a highly trained workforce, state-of-the-art equipment and methodology. Our manufacturing environment is one where excellence is an everyday occurrence.

Responsibilities

• Responds to customer inquiries and requests for information, service and status including possible recommendations of material grades or specifications.
• Interacts with respective customers; submits non-conforming material (NCM) to customer, and deals with customer complaints.
• Calculates pricing for different grades of steel within set parameters.
• Has authority to change pricing, as needed.
• Works collaboratively with internal staff including Operations and Production Planner to meet customers’ sales/service needs, solve problems, and to take advantage of selling opportunities.
• Determines and implements mode of transportation for their respective customers and has authority to change transportation mode.
• Works with Accounting to deal with customer credit issues.
• Makes occasional sales visits to customers for sales calls, as needed.
• Provides backup to the department, as needed.
• Abides by all policies and procedures established by the Company including plant safety regulations and work rules.
• Meets attendance requirements.
• Performs other duties as deemed necessary.

Requirements

• High school diploma or G.E.D required.
• Post-secondary education (Associates, Bachelors Degree) preferred with a strong background in industrial sales or customer service.
• Prior Industrial sales, marketing and quoting experience preferred.
• Strong verbal and written communication skills.
• Good computer skills with proficiency – Microsoft Office (Word and Excel) preferred.
• Ability to work with personnel at all levels of the organization.
• Strong work ethic.
• Driving is a function of this position but not a requirement in accordance with the Motor Vehicle Safety Program. Driver’s license will be monitored for valid and active status.

Benefits

• Competitive compensation with eligibility for Profit Sharing.
• 401(k) retirement plan with an excellent Employer Match.
• Excellent health care, dental and vision plans.
• Company-paid Life, AD&D, and disability benefits.