Inside Dealer Sales & Customer Service Representative

About the role

Central Woodwork is seeking a motivated, resourceful, and customer-focused Inside Dealer Sales Representative to join our growing team. As a distributor of construction materials and shelf products, Central Woodwork proudly serves customers throughout Tennessee, Kentucky, Alabama, and parts of Georgia. Our Inside Dealer Sales team has built a strong reputation within the industry, and we are looking for a professional who is passionate about building customer relationships, identifying sales opportunities, and delivering exceptional service. This is an excellent opportunity to join a collaborative company culture where every team member plays an important role in the success of the organization. The position offers a dynamic work environment and opportunities for professional growth.

Responsibilities

• Build and maintain strong relationships with existing and prospective customers through effective communication and exceptional service.
• Communicate with customers by phone and email to promote and sell Central Woodwork products.
• Proactively identify and pursue sales opportunities to meet and exceed established sales goals.
• Develop a thorough understanding of Central Woodwork’s product offerings to provide knowledgeable recommendations and solutions to customers.
• Prepare and process customer quotes and orders accurately and efficiently.
• Help ensure timely product delivery while following established company policies and procedures.
• Respond to customer inquiries, concerns, and issues in a timely and professional manner, with a focus on prompt resolution and customer satisfaction.
• Stay informed about industry trends, competitor offerings, and market conditions to identify potential opportunities and challenges.

Qualifications

• Education: High school diploma or trade school education preferred.
• Experience & Skills: Millwork experience preferred.
• Experience & Skills: Customer service experience preferred.
• Experience & Skills: Strong computer skills.
• Experience & Skills: Excellent communication and interpersonal skills.
• Experience & Skills: Ability to build and maintain positive customer relationships.
• Experience & Skills: Strong attention to detail and organizational skills.
• Experience & Skills: Ability to work effectively in a collaborative, team-oriented environment.

Benefits

• Competitive medical, dental, and vision insurance
• Traditional and Roth 401(k) plans with company match
• Life insurance
• Short-term and long-term disability coverage
• Paid time off
• Paid holidays

Schedule

Monday–Friday schedule, 7:30 AM–4:00 PM