Inside Customer Service Newton MA

About the role

Greenhow is a locally owned pest control and lawn care company serving residential and commercial customers throughout Eastern Massachusetts. We've been based in Auburndale, MA for over 15 years and are known for doing things the right way—using effective, responsible treatments and providing helpful, honest service. We're growing steadily and looking for someone who wants more than just a job. We want team members who are interested in building a long-term role with us.

Responsibilities

• Answering inbound phone calls and assisting customers
• Scheduling and updating service appointments
• Responding to customer emails and written requests
• Setting up and updating customer accounts
• Answering questions about services and billing
• Preparing invoices, deposits, and statements
• Following up on payments
• Communicating with team members by phone, email, and text
• General office and administrative support

Requirements

• Comfortable speaking on the phone and communicating clearly
• Strong computer skills and attention to detail
• Good common sense and problem-solving ability
• Friendly, professional, and dependable
• Able to juggle multiple tasks throughout the day
• Customer service experience is required (retail, food service, hospitality, call center, or similar)
• General knowledge of Eastern Massachusetts geography is a plus

What We Offer

• No pest control experience is required—we train you
• Competitive hourly pay
• Paid training
• Medical and dental benefits
• Stable, full-time work
• Supportive team environment
• A role that is always in demand—pest control is essential work
• Real job satisfaction helping customers with problems they care about