INSIDE COUNTER SALES BELTON

About the Role

The Counter Salesperson will perform a variety of tasks to ensure smooth branch operation in a dynamic and fast-paced environment. This role requires a professional demeanor and a strong commitment to excellent customer service.

Responsibilities

• Rent equipment and arrange for customer service through in-person and phone interactions, inputting information into the computer system.
• Prepare rental forms and contracts, obtain customer signatures, and gather required information.
• Maintain the daily contract file.
• Explain rental fees and provide details about rented items, including operations and descriptions.
• Process payments and deposits (cash and credit cards), make change, and balance transactions throughout the day.
• Answer telephone calls and receive orders by phone.
• Recommend rental and sales items to customers based on their needs.
• Reserve items for requested times and manage overdue contracts by updating and alerting supervisors.
• Receive incoming inventory and monitor retail sales merchandise levels, advising supervisors of low stock.
• Act as sales administrator for rental, sale, and repair contracts.
• Assist with accounts payable and receivable duties, including PO management, data entry, invoicing, and payment application.
• Report safety violations to supervisors.
• Assist customers with loading and unloading equipment, and demonstrate safety and operational features when necessary.
• Maintain showroom cleanliness, organize displays, stock shelves, and ensure overall tidiness, including customer restrooms.
• Perform duties in compliance with company safety standards.
• Complete other duties as requested.

Work Environment

• Requires intermittent physical exertion, including walking, standing, stooping, climbing, and lifting or maneuvering heavy or awkward materials/equipment.
• Exposure to temperature extremes, moving machinery, loud noise, and fumes may cause noticeable discomfort.

Requirements

• High school diploma or GED strongly preferred.
• Selling experience.
• High school-level math skills.
• Mechanical troubleshooting experience is beneficial.
• Familiarity with the surrounding area and ability to read/understand maps.
• Excellent interpersonal, customer service, and communication skills (verbal, written, non-verbal, listening, and presentation).
• Strong analytical skills, including problem-solving and interpreting policies/procedures.
• Knowledge of the market and products, with the ability to discuss technical aspects of machinery (e.g., aerial lifts, welders, generators, light towers, heavy machinery).
• Leadership skills, including creative thinking, decision-making, and goal-setting.
• Moderate computer skills, including experience with Microsoft Office (Word, Excel) and database systems.
• Ability to lift 70+ pounds as needed to assist customers with products.
• Ability to operate all equipment safely.