Inside Commercial Sales - Colorado Springs

About the Role

To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities.

Responsibilities

• Sell inventory on hand
• Assure the highest levels of customer service are met
• Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered
• Resolve customer concerns or complaints as they arise
• Follow pricing policies to provide satisfactory gross margins
• Obtain approval for work authorized by the customer by obtaining signature
• Handle daily cash, credit, national account, and fleet transactions
• Meet goals and sales quotas set by supervisor
• Maintain a clean shop and customer waiting area, including restrooms, to reflect corporate image
• Clean, restock, and update store displays daily
• Maintain proper telephone answering techniques
• Solicit new accounts
• Protect company assets (inventory, cash accounts, receivables, equipment, and real estate)
• Embrace company culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Perform physical requirements as listed in job description
• Other duties as assigned by management

Requirements

• Minimum Education: Associate's Degree or Trade School
• Minimum Job-Specific Experience: 3-5 years
• Management Experience: 1-2 years
• Valid Driver’s License
• Tire Industry Association CTS certification or vendor-provided training

Skills

Job-Specific Knowledge, Skills, & Abilities (KSA’s)

• Tire Industry: Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer Service: Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
• Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy, product demonstration, sales techniques, and sales control systems.

Tools & Technology

• Computers and Programs: Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software).
• Typing: Ability to type at 55 wpm.
• Calculator: Efficient skill with a calculator.
• Phone Systems: Ability to operate phone systems for effective communication.

Cognitive Abilities

• Critical Thinking: Using logic and reasoning to identify strengths and weaknesses of alternative solutions or approaches.
• Problem Sensitivity: The ability to recognize when something is wrong or likely to go wrong.
• Deductive Reasoning: The ability to apply general rules to specific problems to produce sensible answers.
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions.
• Persuasion: Persuading others to change their minds or behavior.
• Service Orientation: Actively looking for ways to help people.

Communication

• English Language: Knowledge of structure and content, including meaning and spelling of words, rules of composition, and grammar.
• Active Listening: Giving full attention to what others are saying, understanding points made, asking questions, and not interrupting.
• Writing & Speaking: Communicating effectively in writing and interpersonal speaking as appropriate for the audience.