Inside Sales

Pay: $30 - $37 per hour, depending on experience.

About the Role

The Inside Sales role involves selling or introducing company products or services to established clients. The associate fields customer calls and questions regarding product specifications, availability, and pricing. Provides support to the Outside Sales representative by creating quotations, communicating customer information, and assisting with product delivery coordination to ensure customer satisfaction. Troubleshoots and offers product solutions and support as needed. Locations with inventory may include a will-call counter for direct customer sales and support.

Qualifications

• High school graduate or GED equivalent from an accredited institution; Bachelor’s Degree in Mechanical/Chemical Engineering preferred.
• 1-3 years prior sales experience or relevant training in Inside Sales.
• Demonstrated excellent verbal and written communication skills.
• Highly proficient computer skills with MS Word, Excel, Outlook, and the Internet.
• Strong problem-solving skills, highly organized with keen attention to detail and accuracy.
• Valid driver’s license with good MVR required; able to travel occasionally within the region.

Responsibilities

• Maintains excellent customer service and satisfaction.
• Works closely with Sales and Purchasing departments and personnel.
• Maintains knowledge of company products, including sizing and recommendations.
• Displays a flexible attitude that fosters teamwork.
• Provides timely service in order processing, quotations, and customer response.
• Answers all calls in a timely manner.
• Maintains a database of current clients and communicates personnel changes with sales reps and managers.
• Processes cancellations or changes in sales orders and communicates changes to related departments.
• Emphasizes service benefits of the company, discusses credit terms, provides price quotes, and prepares sales order reports or forms as needed.
• Provides feedback and information to the department manager regarding order and customer problems.
• Participates in training sessions, meetings, skill-building, and professional development classes.
• May process and enter agent orders/invoices for outside sales personnel.
• May enter purchase orders for select assigned product lines as needed.
• Purchases non-stock items to fulfill customer orders.
• Handles direct customer interactions at will-call sales counters, including filling orders, processing payments, obtaining signatures for NET 30 orders, and submitting them through accounting.
• Checks and responds to all company communications on scheduled workdays, including voicemail, emails, and text messages.
• Ensures voicemail boxes are regularly cleared to prevent overflow.
• Complies with all applicable company safety requirements.
• Performs other related duties as assigned.

Work Conditions

• Able to sit and work at a computer keyboard for extended periods.
• Able to perform general office administrative activities such as copying, filing, faxing, and using the telephone.
• Able to lift and move up to 50 pounds on occasion.
• Travel occasionally by conventional means to branch offices and locations within the region.
• Maintain regular and on-time attendance; hours may exceed 40 hours per week.

Benefits

• Paid Time Off (minimum of 27 days annually, including vacation, rest, sick days, holidays, birthday, and a floating holiday).
• Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Discounts offered via Perks at Work.
• 401(k) with company matching.
• Profit sharing.
• Employee Assistance Program.

Eligibility for benefits depends on position type (full-time, part-time, or temporary).